There are no half-measures here, folks – you can’t dip in and out when it comes to driving automation and AI solutions – people are quickly getting found out for having a veneer of understanding

Have we entered an environment where everyone loves to talk about change, but most aren't actually doing anything about it?

Forget Brexit folks... the HFS European Summit is next week! Be there or be confused

Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agency

Enterprises must navigate the changing of the guard for intelligent customer experience services

HFS shortlisted and assessed 10 leading providers' digital change management prowess: Accenture, Capgemini, Cognizant, EY, Genpact, IBM, Infosys, KPMG, TCS, and Wipro

Francis Carden is the robotics guy leading Pega's development in the space. He talks to HFS CEO, Phil Fersht

This Top 10 research is based on interviews with 300 enterprise clients of IT services from the Global 2000

Phil hands out some 'Disruptor Awards' to 10 people who impacted the world of business operations in 2018

RPA (RPA plus RDA) reached $1.7bn in 2018