With no defined time horizon, no clearly-defined rules, and with players that may enter and exit at any time, the primary objective of an infinite game is quite simply to keep playing

Phil Fersht caught up with TCS CEO at the NASSCOM event in Mumbai

Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlers

sorry folks, but we have to do them too...

Tech Mahindra President of BPM and Digital, Tech Mahindra talks to HFS CEO Phil Fersht

Why is such paltry investment being made in front office automation, when improving the customer experience is the biggest driver? 

We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.

The problem for IT is that AI doesn’t come packaged in a nice box with an instruction guide

Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable 

There are no half-measures here, folks – you can’t dip in and out when it comes to driving automation and AI solutions – people are quickly getting found out for having a veneer of understanding