It's not just about software packages and APIs, it's about both business and IT staff learning to understand each other's strengths and challenges better

Without a defined OneOffice endstate, Automation strategies will always run out of steam

Q3 2017 showed real signs of improvement in the services business, “new style” engagements are driving more growth than the legacy is sucking out of the market.

We're excited to trigger the first nuclear tranche of speakers for the Future of Operations in the Robotic Age (FORA) Summit in New York, March 7-8

The onus is circling back to the value of being a full-time employee

HfS' forecast for worldwide enterprise robotics investments, 2016-2021

The Digital OneOffice not only defines digital, but also provides a meaningful framework of five fundamentals that must come together to create a realtime flow of data across customers, partners and employees

HfS' forecast for RPA, Intelligent Process Automation and Artificial Intelligence 2016-2021

After years of trying define ourselves, have we finally emerged as the Digital Operations Industry

Last week, we launched the Analyst 2.0 Model along with the HfS ThinkTank to revolutionize our industry. And today we unveil the new HfS 1-2-3-4 Research Agenda.