Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agency

Enterprises must navigate the changing of the guard for intelligent customer experience services

HFS shortlisted and assessed 10 leading providers' digital change management prowess: Accenture, Capgemini, Cognizant, EY, Genpact, IBM, Infosys, KPMG, TCS, and Wipro

Francis Carden is the robotics guy leading Pega's development in the space. He talks to HFS CEO, Phil Fersht

This Top 10 research is based on interviews with 300 enterprise clients of IT services from the Global 2000

Phil hands out some 'Disruptor Awards' to 10 people who impacted the world of business operations in 2018

RPA (RPA plus RDA) reached $1.7bn in 2018

t appears that SAP is starting to mix a heady cocktail that enables its systems of record with the triple-A trifecta (AI, Analytics, and RPA) and embedded UX capabilities. Tastes like the OneOffice?

The final countdown is on for the end-of-year reality check leadership extravaganza. HFS FORA New York is where we measure the genuine pace at which we're Hurtling into the Hyper-Connected Economy.

HFS Chief Strategy Officer, Saurabh Gupta, discusses the HFS Intelligent Automation Maturity Model, the Hyper-connected Economy and how to manage these integrated capabilities