Just a couple of weeks after Teleperformance splashed $1 billion in Intelent we finally see Convergys gobbled up

HfS releases the first official blueprint rating of leading service providers offering multi-functional OneOffice capabilities

Keep up-to-date with the finest change-agent research on RPA, blockchain, AI... and much more

Sometimes ripping out the very fabric of what got you here is what you have to do to survive in the future

The HfS Digital OneOffice operating framework is the HfS vision for the business operations endstate for #digital organizations

New data from the HfS/KPMG State of Industry study shows IT offshoring slipping from 20% to 5% growth over just the past four years

The cards have being played from Infosys' new CEO Salil Parekh - and it's a concerted digital play to offer clients an alternative to Accenture

New data shows the ability to partner, be intellectually curious and creative are the most in-demand skills

It's not just about software packages and APIs, it's about both business and IT staff learning to understand each other's strengths and challenges better

Without a defined OneOffice endstate, Automation strategies will always run out of steam