Category Archives: Digital OneOffice

How business and IT teams need to work together to develop real AI capability

How business and IT teams need to work together to develop real AI capability

The problem for IT is that AI doesn’t come packaged in a nice box with an instruction guide

Comment

Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable 

Comment

Want to survive the AI era? YOU have a simple choice to make...

Want to survive the AI era? YOU have a simple choice to make...

There are no half-measures here, folks – you can’t dip in and out when it comes to driving automation and AI solutions – people are quickly getting found out for having a veneer of understanding

Comment

When did you earn the right to stop learning new skills and abilities?

When did you earn the right to stop learning new skills and abilities?

Have we entered an environment where everyone loves to talk about change, but most aren't actually doing anything about it?

Comment

Forget Brexit...Immerse yourself into the Hyper-Connected Economy at the HFS European Summit

Forget Brexit...Immerse yourself into the Hyper-Connected Economy at the HFS European Summit

Forget Brexit folks... the HFS European Summit is next week! Be there or be confused

Comment

Fishing for digital dominance... meet Brian

Fishing for digital dominance... meet Brian

Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agency

Comment

Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

Are call centers cool again?  Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

Enterprises must navigate the changing of the guard for intelligent customer experience services

Comment

Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative

Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative

HFS shortlisted and assessed 10 leading providers' digital change management prowess: Accenture, Capgemini, Cognizant, EY, Genpact, IBM, Infosys, KPMG, TCS, and Wipro

Comment

Holding the automation cards... Meet Francis

Holding the automation cards... Meet Francis

Francis Carden is the robotics guy leading Pega's development in the space. He talks to HFS CEO, Phil Fersht

Comment

Accenture, IBM, Capgemini and Wipro lead the first application services Top 10

Accenture, IBM, Capgemini and Wipro lead the first application services Top 10

This Top 10 research is based on interviews with 300 enterprise clients of IT services from the Global 2000

Comment