Category Archives: Digital OneOffice

IBM rebrands its GBS division to emphasize what it actually does: Consulting

IBM rebrands its GBS division to emphasize what it actually does: Consulting

Almost two decades after its landmark acquisition of PwC Consulting, IBM Global Business Services (GBS) is now IBM Consulting. What may seem like semantics in the short term should bear fruit in the long.

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Infosys, TCS, Accenture, Wipro, and HCL helped BFS firms go from digital façade to OneOffice during the pandemic

Infosys, TCS, Accenture, Wipro, and HCL helped BFS firms go from digital façade to OneOffice during the pandemic

HFS BFS practice lead, Elena Christopher, weighs in to share the results of our 2021 Banking and Financial Services research on the leading service providers specialized in support BFS clients.

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RPA's true value is helping enterprises function commercially in the virtual economy, connecting legacy with the cloud

RPA's true value is helping enterprises function commercially in the virtual economy, connecting legacy with the cloud

With their partnership with AWS, Blue Prism emerges from the back office and aligns them with helping the immediate commercial needs for the enterprise. 

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We’ve now got to get our sh*t in the cloud, but our data’s still crap...

We’ve now got to get our sh*t in the cloud, but our data’s still crap...

Regardless of cloud type, we need to change the discussion from applications and workloads to data and architecture

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Offshore has become Walmart... as Outsourcing becomes more like Amazon

Offshore has become Walmart... as Outsourcing becomes more like Amazon

In the post-pandemic world, no one cares much about “offshore” as a strategy - it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcom

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Don’t let digital burn-out kill your career

Don’t let digital burn-out kill your career

We are in serious danger of our careers becoming subdued and deemphasized in the current climate

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Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic

Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic

The Pandemic has driven the imperative to manage the intersection between traditional BPO delivery and digital capability

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The OneOffice Wheel of Fortune: Where Data is the Strategy, Automation the Discipline, AI the Refinement

The OneOffice Wheel of Fortune:  Where Data is the Strategy, Automation the Discipline, AI the Refinement

We need to understand that data is the strategy and how the data cycle works to get us ahead of our markets

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The Revolution in Education and Work: Is it for Real?

The Revolution in Education and Work: Is it for Real?

Ravi Kumar and Tom Friedman share their insights on the changing complex nature of governments, enterprises and education systems...

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The Five Fundamental Changes that have Reset how we Work

The Five Fundamental Changes that have Reset how we Work

We talk a lot about a “return to normal,” but deep down, we’re starting to suspect those days are gone for good...

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