Category Archives: Knowledge Process Outsourcing & Analytics

Mike Sutcliff, Digitally Distinct

Mike Sutcliff, Digitally Distinct

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

Comment

NASSCOM 2015: More MBA, less ABAP is the recipe for India's Digital success

NASSCOM 2015: More MBA, less ABAP is the recipe for India's Digital success

NASSCOM's Mumbai showpiece, India's premier Leadership Forum, exuded an energy not seen since the recession. Now it's time for India's service stars to grasp their Digital opportunity like never before

Comment

David Poole, Robo Conductor

David Poole, Robo Conductor

Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures

Comment

Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Consultants are supposed to be like doctors - they need to use the latest tools, technologies and knowledge at their disposal to help their clients

Comment

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills "As-a-Service" from providers is becoming increasingly appealing

Comment

Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

Cost is the New Black:  The Overbearing Paradoxical C-Suite Imperative for 2015

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations - but most are discovering they need to work smarter before they can work cheaper.

Comment

TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain

Comment

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

Comment

The three dirtiest phrases in services

The three dirtiest phrases in services

Here are three phrases that are today's big no-nos

Comment

Gianni Giacomelli... he lived in Delhi

Gianni Giacomelli... he lived in Delhi

Genpact's Gianni Giacomelli talks to HfS' Phil Fersht

Comment