Category Archives: IT Outsourcing / IT Services

HfS is back in Cambridge University for another no-cheese bake off of services leaders

We're back at Gonville & Caius College, Cambridge this Spring (Click to learn more)

This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"

Comment

HCL, Cognizant, HARMAN, TCS and EPAM make the Software Engineering Winner's Circle

HfS Blueprint, ISV Engineering Services

HfS unveils the first Software Product Engineering services Blueprint report

Comment

The legend that is Bruce Richardson ...at the HfS Harvard summit

the legend that is Bruce Richardson trying not to sound like the Donald Trump of cloud computing

Comment

80% of outsourcing relationships fail to deliver collaborative value... so what can we do?

Click to Enlarge

Too many of today's services relationships are just not set up to be collaborative ventures

Comment

Why we mustn't make the same mistakes with RPA that we made with BPO

Click to Enlarge

RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business

Comment

Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

Comment

The 2016 HfS Autonomics Premier League Table

autonomics-PL-trophy-blog

Comment

Automation: Flavor of the month or disease of the decade?

Click to Enlarge

45% of buyside outsourcing relatinship leads see partnering with their provider on automation strategy as their main area to find new value

Comment

The HfS 2016 Blueprint Research Agenda ...at your service

Click to Enlarge

The analyst industry's most ambitious 2016 research agenda

Comment

HfS brings O'Brien's brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

Comment