Faster, cheaper, smarter are the watchwords for the Intelligent OneOffice

This rebellion against the establishment can be clearly mirrored in our enterprises, where similar issues of disenfranchisement are rapidly permeating with 30% of rote services jobs likely to be eliminated

Low skilled, routine jobs drop 30% as many of these roles get phased out over the next 5 years, resulting in a net loss in the global services industry of 9%, totaling 1.4 million jobs by 2021

These two firms need to be slammed together with an urgency and focus not yet seen in our industry

HfS unveils the 2016 service provider performances in telecoms operations services

Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this September

HfS' Phil Fersht interviews Dinanath (Dina) Kholkar, Global Head of Business Process Services at Tata Consultancy Services

Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important one

Love this merger or loathe it, the marriage of HPE and CSC has just spawned the third-largest high value IT services provider in the world

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it