Category Archives: IT Outsourcing / IT Services

Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)

hannibal the cannibal

Most service providers are not structured for success..... and the problem lies at the top


The 2015 HfS Global IT Services Top Ten. Here it is.

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While the Indian-heritage providers continue to surge, here cometh Amazon


Harman, Tech Mahindra, IBM, Accenture and Atos leading the Internet of Things phenomenon


HfS Research unveils the first industry assessment of service provider performance and potential with IoT


IBM makes a meteoric rise into the HR-as-a-Service big three


Every HR head wants a Workday rollout... and every SI wants a SaaS services acquisition


Nasscom Wrap: Grasping for digital identity, but needing a dosa reality

Nasscom Wrap: Grasping for digital identity, but needing a dosa reality

I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.


Why Accenture's acquisition of Cloud Sherpas is both an offensive and defensive move

Accenture acquires Cloud Sherpas

As-a-Service has to be all about empowering the client, not the consultant


Long live the freemium analyst model...

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Interim results from the 2015/16 Analyst Value Survey, as revealed by influencer guru Duncan Chapple


Weekend Rant: Let's cut this bullsh*t and have meaningful conversations again (please)


We have to fix our bullsh*t problem, or this industry will fade into irrelevance


Glenn gives us Government-as-a-Service (GaaS)

Glenn and Carol Davidson, the braintrusts of public sector operations

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations


How Robotic Process Automation has become a right dog's breakfast

Dogs Breakfast RPA

The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methane