Category Archives: IT Outsourcing / IT Services

Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)

hannibal the cannibal

Most service providers are not structured for success..... and the problem lies at the top

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The 2015 HfS Global IT Services Top Ten. Here it is.

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While the Indian-heritage providers continue to surge, here cometh Amazon

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Harman, Tech Mahindra, IBM, Accenture and Atos leading the Internet of Things phenomenon

IoT_Blueprint_Matrix

HfS Research unveils the first industry assessment of service provider performance and potential with IoT

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IBM makes a meteoric rise into the HR-as-a-Service big three

IBM_Meteorix

Every HR head wants a Workday rollout... and every SI wants a SaaS services acquisition

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Nasscom Wrap: Grasping for digital identity, but needing a dosa reality

Nasscom Wrap: Grasping for digital identity, but needing a dosa reality

I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.

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Why Accenture's acquisition of Cloud Sherpas is both an offensive and defensive move

Accenture acquires Cloud Sherpas

As-a-Service has to be all about empowering the client, not the consultant

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Long live the freemium analyst model...

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Interim results from the 2015/16 Analyst Value Survey, as revealed by influencer guru Duncan Chapple

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Weekend Rant: Let's cut this bullsh*t and have meaningful conversations again (please)

Skeptical

We have to fix our bullsh*t problem, or this industry will fade into irrelevance

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Glenn gives us Government-as-a-Service (GaaS)

Glenn and Carol Davidson, the braintrusts of public sector operations

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations

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How Robotic Process Automation has become a right dog's breakfast

Dogs Breakfast RPA

The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methane

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