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Category: HR Strategy
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What’s the real impact of Digital Technologies on Outsourcing and Shared Services?
The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?Read More
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The 2014 Talent Acquisition Services Blueprint: Which providers are delivering in today’s Digitally-challenged marketplace?
The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today's Digitally-challenged marketplace Read More
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Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat
Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.Read More
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Not worried about robots taking your job? This may change your mind…
The Robots Are Here Right NowRead More
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How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers
There needs to be a significant mindset change from both employers and their staff to re-humanize the enterpriseRead More
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The powerhouses of global sourcing are meeting in Chicago this Fall… can you really afford not to be there?
The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never beforeRead More
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Murphy’s BPO Law
Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services Read More
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Skill not Scale: The Massive Opportunity Awaiting the Services Industry
There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industryRead More
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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management ServicesRead More
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The Twelve Tenets of Trust
One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: TrustRead More
