Category Archives: HR Outsourcing

Up in the air with Ritesh Idnani... Part I

Up in the air with Ritesh Idnani... Part I

Several people at Infosys have told me that noone spends more time traveling across the globe than the COO for their BPO business... Ritesh Idnani. So when we teed up an interview with him, I asked him how many airmiles he has racked up, and his response was simply "am getting close to George Clooney's character in the movie Up in the Air."

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Outsourcing marriage counselling... with Liz Campbell Evans

Outsourcing marriage counselling... with Liz Campbell Evans

If your outsourcing relationship is on the rocks, one person who can provide some tried-and-trusted therapy is EquaTerra's Liz Campbell Evans

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Sal-sourcing in the real world, Part I

Sal-sourcing in the real world, Part I

Mike Salvino - or simply "Sal" to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm's global BPO business. Read Part I of his interview with Horses for Sources.

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The hunters and the hunted: Indian BPOs readying for a rebound

The hunters and the hunted: Indian BPOs readying for a rebound

As the world recovers from recession, the major Indian BPO providers eagerly await a return to the BPO boom, which has paused in the past 18 months as companies have sought to cope with riding out the tough-times. While the bounce-back has hardly been resurgent, BPO is clearly firmly on the corporate agenda and many of the leading Indian service providers are expanding staff, acquiring competitors, and making new marketing plans to widen market share and penetrate new sectors, such as the mid-market.

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Time for HP to shephurd its BPO business

Time for HP to shephurd its BPO business

When Mark Hurd took up the reins as HP's boss back in 2005, the company badly needed him to stabilize the business, drive up the stock price, and add discipline and cost-control into many of its global operations. And whatever the reason for his demise (quite frankly, he's not Tiger Woods, so who cares?), he's done what HP needed him to do - and this is a good time to put someone else at the helm who can start closing the gap with IBM and others. In fact, he should have gone sooner, because there's a lot of ground to be made up right across the board. One of those is a flagging BPO business that had outperformed anyone's expectations before the EDS merger threw it into a confused shambles.

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Check out our monthly newsletter: "The Finish Line"

Check out our monthly newsletter:  "The Finish Line"

Welcome to the inaugural edition of The Finish Line! We will endeavor to gather and distill the significant news and information in global sourcing on a monthly basis to present to you. On selected key issues, we will provide insight and commentary from the Horses team and other thought leaders. We hope that you find The Finish Line useful, interesting and insightful.

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New HfS Report - Desperately Seeking Innovation in BPO: Enterprises Speak Out

New HfS Report - Desperately Seeking Innovation in BPO: Enterprises Speak Out

Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor.

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Hewitt into AON: a sad, bad day for HR Outsourcing?

Hewitt into AON:  a sad, bad day for HR Outsourcing?

Waking up this morning to hear the news of Hewitt's acquisition by AON signalled a sad, bad day for HR Outsourcing. The HRO industry is now consolidating faster than any of us imagined... forget ADP/Workscape, this is BIG - and leaves the global HRO market with three major global HRO enterprise-level providers - IBM, NGA and Xerox (ACS)

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BPO's billion dollar best-kept secret: Part I

BPO's billion dollar best-kept secret:  Part I

There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn.

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Surprise, surprise... HR still hates outsourcing. Is its next victim RPO, or will it get trumped this time?

Surprise, surprise... HR still hates outsourcing. Is its next victim RPO, or will it get trumped this time?

HfS Research's latest study, conducted in conjunction with Human Resources Executive Online, gleaned the views and dynamics of 238 HR executives towards RPO. And the first factor that was apparent, was that RPO was low down the list of recruiting services HR executives are going to take a look at this year.

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