Category Archives: HR Outsourcing

NorthgateArinso: Is it ready to give the HRO market a boost?

Keith Strodtman, HfS Research Fellow

Despite a challenging economy, NorthgateArinso grew revenues 8.5% in its 2009/2010 fiscal year and increased win rates in its HRO business. The company has made significant investments in its core technology platforms, established an extensive global delivery infrastructure, created a massive library of process standards, is in the midst of a company-wide rollout of Six Sigma, and has been developing the culture and skills it thinks are required for execution excellence and improved customer satisfaction.

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WellPoint's governator, Tony Filippone, joins HfS as Research Vice President

WellPoint's governator, Tony Filippone, joins HfS as Research Vice President

Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-Extraordinaire

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Why HfS is the first analyst to deliver real-time BPO price-benchmarking

Why HfS is the first analyst to deliver real-time BPO price-benchmarking

HfS today launched the research industry’s first price-benchmarking practice, the HfS BPO PriceIndicator™, to cover business process outsourcing (BPO) functions. These include business processes specific to Finance and Accounting, Procurement, Human Resources and industry-specific outsourcing functions, such as healthcare, insurance and banking

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The Future of Work – Who will lead?

The future of work

Companies need leaders to start thinking about the future of work as part of their business planning processes. HR leaders are well positioned to understand the capability and talent of the organization. They also have access to more enabling technology they ever before to help engage the entire workforce in creating the future of work at their companies.

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Welcome to Networking 2.0 - HfS and SIG are moving the needle for the sourcing industry

HfS and SIG Ink Partnership

The biggest issue in today's sourcing industry is the need for a truly independent and high-value environment for sourcing and outsourcing practitioners to collaborate and share knowledge. HfS is delighted to announce an exclusive industry partnership with the premier membership organization that has served sourcing and outsourcing professionals from Global 1000 companies throughout a 20-year history: the Sourcing Interests Group.

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EquaTerra + KPMG - a new era, or a new error for outsourcing advisory?

EquaTerra + KPMG - a new era, or a new error for outsourcing advisory?

So... has KPMG made a wise move purchasing EquaTerra, and how will this impact the industry?

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Industry-specific analytics: where providers can differentiate or disappoint

Industry-specific analytics:  where providers can differentiate or disappoint

As data analysis techniques have gotten smarter over the years, analytics have emerged as a specialized function of business employed broadly across industries and functions. Our new HfS Report, imaginatively titled Where offshore analytics is heading in 2011 investigates...

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Bill grills the Madonna of HRO herself: Mary Sue Rogers

Bill grills the Madonna of HRO herself:  Mary Sue Rogers

Mary Sue Rogers will share her insights into why full-service HRO has had a mixed scorecard in its first 10 years; what she will be doing differently in the next 10; the unique technologies used in HRO not usually found in a traditional HR environment; and the critical role of third parties and what they do in successful HRO engagements.

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A healthcare BPO summit... with Sumit

A healthcare BPO summit... with Sumit

Healthcare has been on everyone's minds in the US, in the wake of the acrimonious legislative fight and with the recent elections. And when any industry gets the squeeze, us sourcing-folk immediately think "hmmm, will they now do some outsourcing...

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Deborah Kops, delightful doyenne and describer, joins the HfS research family

Deborah Kops, HfS Contributing Analyst

Over the next year, you’ll be able to sample some of the most innovative thinking in sourcing change through Deborah Kops' frequent columns and commentary exclusively for HfS Research

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