Category Archives: Healthcare and Outsourcing

It needn't be marketing hell, with EXL

It needn't be marketing hell, with EXL

One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.

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HP and CSC beware: Dell is quietly becoming a major threat to the traditional IT services providers

HP and CSC beware: Dell is quietly becoming a major threat to the traditional IT services providers

It is my personal belief that the likes of HP and CSC will be sweating from the oncoming threat from the Austin-based firm's $8.5 billion services arm in the not-too-distant future, not to mention some of the flagging Indian firms struggling to rediscover their mojoes.

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The dreamSource files… I can train my people to have technical skills, but I can't give them a personality transplant

The dreamSource files… I can train my people to have technical skills, but I can't give them a personality transplant

And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiative

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Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations.

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So... who's got the bottle to buy HP's BPO services business?

So... who's got the bottle to buy HP's BPO services business?

In today's commodotizing market for IT and business services, HP's services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.

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Are YOU ready for dreamSource?

Are YOU ready for dreamSource?

Today, we're proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers... in Westchester County, New York, next Spring

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The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we're almost out of room!

The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we're almost out of room!

We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!

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Healthcare reform survives until November. Then what?

Healthcare reform survives until November.  Then what?

So we're now one election away from the biggest outsourcing opportunity ever... the healthcare insurance industry trying to figure out how to move from a B2B to a B2C model. Quite simply, the insurance companies ain't gonna figure out how to send a nuclear warhead into their service and IT operations... they'll turn to the outsourcers to do it for them

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Want to keep with the "outsourcing" status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0's not for you...

Want to keep with the "outsourcing" status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0's not for you...

Life been just dandy since you took 30% off your department's fixed costs, that you'll never need to do anything much again in your career... except stare at a spreadsheet? Just love keeping those lights on and squeezing penalty payments of your provider? No need to improve anything, because the way your firm does this is just, simply, perfect? Then you won't need to waste time with us and leading buy-side organizations from the HfS 50 Executive Council in Boston this October...

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If you were too hungover to join our predictions webcast, here's the replay and the deck

If you were too hungover to join our predictions webcast, here's the replay and the deck

In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here's the replay

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