What I love about RPA is it most often has the highest impact where there is a serious amount of IT failure, disorganization and overworked staff.
Enterprises need to create business manager roles to energize the Digital Generation
HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.
The analyst industry's most ambitious 2016 research agenda
The 2015 Healthcare Payer Operations Blueprint report
Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations
CSC dividing into two new entities, one for US Public Sector contracts and the other for Global Commercial contracts, is a welcome and necessary step.
The new HfS Blueprint 2015 Report, “Population Health and Care Management Business Services“
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations - but most are discovering they need to work smarter before they can work cheaper.
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