Category: GenAI

  • HFS is intrepid… apparently

    January 06, 2024 |

    Leading marketing strategy firm Antics has positioned HFS Research as "Intrepid" in a recent analysis of the leading tech analyst firms. Read More

  • The Truth might just help you win…

    December 25, 2023 |

    In 2024, I will push my team even harder to be brave and speak the truth in this world of bullish*t marketing, relentless hype, blatant lies, and swirl of nonsense.  We have more than doubled HFS since 2019, so there is one lesson to take away from this:  Truth sells!Read More

  • Be pragmatic, excited, and responsible: how to get GenAI done

    December 22, 2023 | ,

    Sandeep Dadlani, Executive VP and Chief Digital and Technology Officer at UnitedHealth Group (UHG), the world’s largest healthcare enterprise with diversified businesses, has a long and deep technology experience across multiple industries on both the supply and demand side. His early days at UHG coincided with the explosion of GenAI on the global stage and has been shaping some of the thinking and doing for him.In speaking with Sandeep, it is clear about the methodical and structured approach he is driving at UHG could define how healthcare leverages the latest technology miracle.Read More

  • Not even God can save DXC!

    December 21, 2023 | ,

    DXC Technology's latest play is to bring Raul Fernandez off the bench as the new interim chief and move on from a difficult four years under Mike Salvino, who's passing the torch. But when you look at the challenges facing this firm, you might just come to the conclusion that not even God can turn this one around.Let's not kid ourselves; this isn't your usual passing of the baton – it's more like handing off a ticking time bomb. The company's market value is literally running on fumes and barely a third of its revenue numbers. And that's not just a hiccup – it's a full-blown identity crisis.Read More

  • Nigel’s North Star approach is guiding the GenAI path

    December 20, 2023 | ,

    We sat down with Nigel Vaz, the visionary CEO of Publicis Sapient, to delve into the burgeoning world of generative AI (GenAI) and its profound implications for the business landscape and the broader world at large. Companies like Publicis Sapient are thoughtfully leading the GenAI charge by developing toolsets and talent, evolving their mindsets to embrace a culture of learning and unlearning, and being mindful of the risks and downsides so they can help their clients do the same. Read More

  • Services firms are out of runway. They must forget Labor Arbitrage and conform to Technology Arbitrage

    December 10, 2023 | ,

    The fundamental value creation lever in the legacy Labor Arbitrage era has been the centralization of people in a global delivery model. The fundamental value lever in the Technology Arbitrage era is all about architecting and orchestrating the rapidly changing technology ecosystem in line with the client’s business model. It’s past time for the IT and BPO Services industry to jump to a new S-curve driven by Technology Arbitrage if they wish to get back to another season of hockey stick growth.Read More

  • IDP goes beyond document processing to unlock insights from masses of data

    HFS has published its first intelligent document processing (IDP) Horizons report covering the broad landscape of IDP vendors landscape engaging with major enterprises.Read More

  • Cliff riffs on GenAI’s Edison moment…

    November 29, 2023 | ,

    We recently had the opportunity to sit down with Cliff Justice, KPMG’s US head of Enterprise Innovation, to delve into the transformative power of AI and its implications for individuals and businesses.Read More

  • Ray Kurzweil to Keynote the HFS Spring Summit 2024!

    We are thrilled to announce Ray Kurzweil as our first confirmed keynote at the HFS Spring Summit 2024, scheduled to take place from May 8th to May 9th in New York.Read More

  • Ravi explores this emerging jagged technology frontier enhanced by GenAI

    November 05, 2023 | ,

    Phil Fersht talks Ravi Kumar on how he is shaping things up at Cognizant in light of the opportunities and potential threats posed by GenAI.Read More