RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise

The analyst industry's most ambitious 2016 research agenda

Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it

After reading this, people will start to use the term "HfS-ize" instead of uberize

As-a-Service has to be all about empowering the client, not the consultant

Welcome to the socially-intelligent workforce, where your reputation is everything

HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcing