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Category Archives: Design Thinking
Why we mustn't make the same mistakes with RPA that we made with BPO
RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business
Save the dates for our 2016 HfS Buyers Summits
At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March
Finance talent: automation skills now trumping analytics skills
If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise
The HfS 2016 Blueprint Research Agenda ...at your service
The analyst industry's most ambitious 2016 research agenda
HfS brings O'Brien's brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations
Life beyond automation? Consider the H Factor
The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it
Did HfS really just uberize the analyst business?
After reading this, people will start to use the term "HfS-ize" instead of uberize
Why Accenture's acquisition of Cloud Sherpas is both an offensive and defensive move
As-a-Service has to be all about empowering the client, not the consultant
Social intelligence and reputation are the keys to survival in this automating world
Welcome to the socially-intelligent workforce, where your reputation is everything
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