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Category: Design Thinking
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How Generative and Agentic AI are Supercharging the OneOffice Data Cycle
We finally have an injection of rocket fuel from Generative and Agentic AI to create intelligent agents that can sense, decide, and act with autonomy... as long as we have our data strategy right. To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows executed in real-time between customers and employees that engage partners right across our business ecosystems.Read More
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The great GenAI paradox: It can make you dumber
The reality of GenAI integration into the workplace reveals a paradox: while the initial productivity gains are evident, they often come with hidden costs that can offset the benefits by creating new challenges. The highest cost that must be addressed is when people become over-reliant on GenAI to develop solutions and suffer a decline in their learning capabilities.Read More
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GenAI or Die
We've finally reached the point in our careers when we need to learn new and more ingenious ways of doing things. No more papering over the cracks, no more passing the problems onto someone else to fix. YOU are the problem that now needs fixing. Generative AI is your secret weapon. It tears down barriers, fuels innovation, and keeps you ahead of the curve. Adapt or perish – the choice is yours.Read More
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We’re entering the Third Phase of AI: Purposeful AI
Welcome to the Purposeful AI where humans set the goals and the boundaries, and your AI is empowered to deliver on the actions. This 'Third Phase of AI' follows from Foundational AI and Generative AI and is designed to make independent decisions – acting with autonomy within human-defined boundaries. Purposeful AI goes beyond a one-time-only assembly of rules of engagement. It will learn from its interactions and from prompts provided by humans to constantly improve its capabilities to action their desired outcomes in real-timeRead More
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Services firms are out of runway. They must forget Labor Arbitrage and conform to Technology Arbitrage
The fundamental value creation lever in the legacy Labor Arbitrage era has been the centralization of people in a global delivery model. The fundamental value lever in the Technology Arbitrage era is all about architecting and orchestrating the rapidly changing technology ecosystem in line with the client’s business model. It’s past time for the IT and BPO Services industry to jump to a new S-curve driven by Technology Arbitrage if they wish to get back to another season of hockey stick growth.Read More
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GenAI is meaningless, unless it is toasted
The tech world must convince people how amazing the GenAI experience is to them, genuinely demonstrating how they can immerse themselves in a new technology that everyone can immerse into their daily lives. GenAI may not be toasted, but it can make you happy.Read More
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2023 is the year of ‘The Autonomous Enterprise’ as economics trigger change
Inflation-driven pressures will likely culminate in a huge wave of job reductions, sparking the demand for autonomous technologies to fill the voidRead More
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Get ready to experience the Chief Experience Officer… meet Abby Godee Copy
HFS Research Leader, Melissa O'Brien got time with Publicis Sapient's new Chief Experience Officer, Abby Godee to shed some real light on what it means to be a CXO in 2022, and her vision for enabling experiences for Publicis Sapient’s employees, customers, and the greater community.Read More
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Get ready to experience the Chief Experience Officer… meet Abby Godee
HFS Research Leader, Melissa O'Brien got time with Publicis Sapient's new Chief Experience Officer, Abby Godee to shed some real light on what it means to be a CXO in 2022, and her vision for enabling experiences for Publicis Sapient’s employees, customers, and the greater community.Read More
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RPA died. Get over it. Now focus on designing processes that deliver superlative experiences.
Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlersRead More
