Category Archives: Design Thinking

The Nasscom 2016 report: The era of unsettlement is upon us

Troubled Cat

From enthused to unsettled, service providers sober up as reality sets in

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Why 77% of the C-Suite really want provider-replacement therapy

Therapy

Now is time for the C-Suite to step back in to broker that next wave of services transformation

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How Design Thinking could really help your brand strategy

Digital Ham

This firm could definitely benefit from some Design Thinking to re-imagine its customer experience

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IBM, Infosys, Accenture and Cognizant lead in the industry's first Design Thinking Blueprint

only-four-fifths-collaborative

HfS unveils the industry's first Blueprint on Design Thinking capability

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Three very handsome CEOs take on three advisors... only on HfS

Three very handsome CEOs take on three advisors... only on HfS

This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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Data is eating the services industry!

Data eating the world

Facilitating and empowering the core data of the enterprise is where the real value is - that is the "lock-in" of the future

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50% of Buyers are change imposters, so avoid them if you can!

There is an imposter in our midst

You must weed out the change imposters if you don't want to go down with them

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10 issues defining the services industry in 2016

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The HfS analyst team demands 10 big things the services industry needs to address in 2016

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HfS is back in Cambridge University for another no-cheese bake off of services leaders

We're back at Gonville & Caius College, Cambridge this Spring (Click to learn more)

This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"

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80% of outsourcing relationships fail to deliver collaborative value... so what can we do?

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Too many of today's services relationships are just not set up to be collaborative ventures

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