Category Archives: Design Thinking

The back office is dead... long live OneOffice

The back office is dead... long live OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

john-lyly

The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

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HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

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The future of work is about capabilities you (should) already have

Fries with that?

New workforce trust is all about initiative, attitude, personality and trust

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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How digital is transforming finance - Exclusive insights from our latest study

Digital Finance Webinar Blog

Join experts from HfS, Genpact, Mondel?z and KPMG as they discuss the findings from recent research that shows how digital technologies are delivering competitive advantage in the finance function

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It's time we started Being As-a-Service

Being-as-a-Service

Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.

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Why it's time for Robotic-BPO to break the mold of legacy F&A engagements

Robotic BPO

Enter R-BPO, where stagnating BPO deal transformations will be wholly or partially financed by the anticipated future headcount reduction and productivity improvements driven by the RPA

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Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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Now for some proper #DesignThinking

George Nespresso

Just think of the Design Thinking the branding agency went through to come up with this

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