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Category: Design Thinking
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How digital is transforming finance – Exclusive insights from our latest study
Join experts from HfS, Genpact, Mondel?z and KPMG as they discuss the findings from recent research that shows how digital technologies are delivering competitive advantage in the finance functionRead More
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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation Read More
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Social intelligence and reputation are the keys to survival in this automating world
Welcome to the socially-intelligent workforce, where your reputation is everythingRead More
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Why Accenture’s acquisition of Cloud Sherpas is both an offensive and defensive move
As-a-Service has to be all about empowering the client, not the consultantRead More
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Forget the sharing economy, we’re in the uncaring economy
People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomesRead More
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Visualizing Vishal’s first year at Infy
Interview with Vishal Sikka, CEO and MD, InfosysRead More
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Forget Uberization, we must avoid Subwayfication
Once you lose touch with your customers' desired outcomes, do something fast to find them againRead More
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Hello As-a-Service Economy, goodbye Outsourcing, Part I
HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcingRead More
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HfS brings O’Brien’s brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel OperationsRead More
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The HfS 2016 Blueprint Research Agenda …at your service
The analyst industry's most ambitious 2016 research agenda Read More
