Category Archives: CRM and Marketing

Can Infovish disrupt the Indian services model and rediscover its mojo?

Can Infovish disrupt the Indian services model and rediscover its mojo?

The Infy old guard make a bold statement to the world by putting the popular tech innovator, Vishal Sikka, in charge of rediscovering that elusive Infosys mojo

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Industry analysts: a new world order is already coming

Industry analysts: a new world order is already coming

The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already has

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HP and Salesforce team up to go after the zombie enterprise

HP and Salesforce team up to go after the zombie enterprise

HP and Salesforce.com have teamed up to provide Salesforce CRM on dedicated “Superpod” HP boxes in an effort to satisfy enterprise clients fearful of having their data situated in the Public Cloud. The partnership is designed to help Salesforce.com gain more traction with large global enterprises and highly regulated industries, while providing HP some Cloud street-cred after years of negative publicity and pride a much-needed fillip to its hardware and CRM services businesses.

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Can Salesforce and Workday’s hook-up genuinely hurt the SAP and Oracle empire?

Can Salesforce and Workday’s hook-up genuinely hurt the SAP and Oracle empire?

With a quarter-of-a-trillion dollars a year being plowed into integrating and managing SAP and Oracle, are the SaaS upstarts truly ready to integrate multiple cloud apps at this type of scale to challenge the status quo?

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Concentrix buys its way into the customer experience management Winner's Circle

Concentrix buys its way into the customer experience management Winner's Circle

Concentrix's investors, SYNNEX, were clearly so impressed with IBM's performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselves

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Teleperformance, IBM/Concentrix and Convergys make the Winner's Circle for transforming the customer experience

Teleperformance, IBM/Concentrix and Convergys make the Winner's Circle for transforming the customer experience

We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today's leading service providers in the customer experience management industry

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Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Click here for the replay & Click here for the slides. Enjoy!

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It needn't be marketing hell, with EXL

It needn't be marketing hell, with EXL

One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.

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Corsello OnDemand... on talent management, modern marketing and a little bit more

Corsello OnDemand... on talent management, modern marketing and a little bit more

Jason Corsello didn't just turn out to be a great analyst and one of the original HR bloggers, but he's now honing his knowledge to be a real strategist in modern marketing plying his trade leading strategy and marketing for Cornerstone OnDemand, one of the hottest Cloud-based HR tech firms on the Nasdaq today, specializing in talent management.

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Is the day of the rock star analyst officially over?

Is the day of the rock star analyst officially over?

There's been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner's hugely popular VP for Human Capital Management, hopping to SAP's recent acquisition, SuccessFactors.

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