Category: Captives and Shared Services Strategies

  • Deborah Kops, delightful doyenne and describer, joins the HfS research family

    November 02, 2010 |

    Over the next year, you’ll be able to sample some of the most innovative thinking in sourcing change through Deborah Kops' frequent columns and commentary exclusively for HfS ResearchRead More

  • The Sport of Kings – Why Euan Davis decided to run with the horses

    October 21, 2010 |

    We all make curious decisions in life, like when you accepted your mum's Facebook invitation... or when Bill O'Reilly decided to be born. However, these pale in comparison when one of Europe's finest services analysts traded the corporate upper-echelons of Forrester Research to help kick-start a quirky little feisty research upstart, that was launched out of a blog - with a name no-one the left side of the Atlantic understands. But it happened: Euan Davis really did join HfS Research! Read More

  • Finding a needle in 20 million haystacks: CERN’s Computing Grid creates a vision for Cloud Business Services

    September 01, 2010 |

    In order to understand the business potential of Cloud-esque environments to drive innovation, you could do a lot worse than have a look at the scientists who've been using their own version of Cloud for years: Grid Computing. When you get into areas such as particle physics, these folks need all the computing grunt and pooled brain-power they can muster to succeed.Read More

  • The hunters and the hunted: Indian BPOs readying for a rebound

    August 28, 2010 |

    As the world recovers from recession, the major Indian BPO providers eagerly await a return to the BPO boom, which has paused in the past 18 months as companies have sought to cope with riding out the tough-times. While the bounce-back has hardly been resurgent, BPO is clearly firmly on the corporate agenda and many of the leading Indian service providers are expanding staff, acquiring competitors, and making new marketing plans to widen market share and penetrate new sectors, such as the mid-market. Read More

  • Bidding on BPO with Abid, Part I

    August 24, 2010 |

    We've seen a significant shift in in the competitive landscape for BPO providers in the last two years - some of the leading Indian providers have taken advantage of the recession to steal a march on several of the incumbents, pushing their own tenacious brand of offshore service delivery, that has evolved from their IT heritage. We managed to grab some time with TCS's head BPO honcho, Abid Ali Neemuchwala to talk about TCS's development and his views for the future nature and development of global BPO service delivery.Read More

  • Meet the sourcing gangsters in Chicago

    August 06, 2010 |

    HfS has teamed with its networking partner, SSON, to present a superior discussion across the world of finance and sourcing, with Jay Desai, one of the buy-side's most respected voices for sourcing governance, Capgemini's own sourcing sherif David Poole, the pontiff of procurement Jason Busch... all moderated by HfS.Read More

  • BPO’s billion dollar best-kept secret: Part I

    July 01, 2010 |

    There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn. Read More

  • No Payne, no Gain… it’s paradise as usual with IBM’s Bill Payne

    May 07, 2010 |

    Step up Bill Payne, IBM's Vice President for Global CRM and Industries Managed Business Process ServicesRead More

  • “Actionable Intelligence”: Our research alliance with EquaTerra

    May 06, 2010 |

    Horses for Sources is excited to announce a major development in our journey to be a truly distinctive analyst voice in the global services industry. Today, we are officially engaged in a research alliance with leading global business advisory firm EquaTerra to develop a new category of data-driven research, ‘Actionable Intelligence’.Read More

  • Why innovation in global business operations is critical for survival

    March 27, 2010 |

    We would argue that achieving innovation in the global support operations of businesses, is often the only lever most firms can pull to remain competitive in this economy. In most cases, it’s not enterprises' products and services that have to change, but the speed and efficiency with which they can adapt to the changing environment, that now provides the competitive edge. Read More