Category Archives: Business Process Outsourcing (BPO)

Download the industry's updated Robotic Process Automation maturity model

Author of the RPA Maturity Model, Charles Sutherland, is Chief Research Officer at HfS (Click for bio)

HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy here

Comment

Three very handsome CEOs take on three advisors... only on HfS

Three very handsome CEOs take on three advisors... only on HfS

This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

Comment

Genpact makes a stealthy move up the procurement-as-a-service value chain with integration of SSE

Charles Sutherland is Chief Research Officer for HfS. (click for bio)

The integration of Strategic Sourcing Excellence propels Genpact's procurement-as-a-service capability to the forefront of the market

Comment

HfS announces expansion plans for 2016 across our analyst and commercial operations

Click to access press release

HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance

Comment

Data is eating the services industry!

Data eating the world

Facilitating and empowering the core data of the enterprise is where the real value is - that is the "lock-in" of the future

Comment

50% of Buyers are change imposters, so avoid them if you can!

There is an imposter in our midst

You must weed out the change imposters if you don't want to go down with them

Comment

Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint

RS_1512_HfS-Blueprint-Utilities-BPO-2015--BLOG-AXIS

HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplace

Comment

The discussion thread that defines us? Traumatic 2016... Survive the race to the bottom!

Indian heritage majors... rev growth 2010-present

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers

Comment

10 issues defining the services industry in 2016

Click to Enlarge

The HfS analyst team demands 10 big things the services industry needs to address in 2016

Comment

More bite than bark? Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience

Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience

Comment