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Category: Business Process Outsourcing (BPO)
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Outsourcing advisors must be governance experts armed with research if they want to survive
Advisors need to provider governance support and research in order to surviveRead More
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Moving Mountains with Mike, Part 2
Here's the second tranche or our interview with outsourcing hall-of-famer, and the man who's steered Accenture's BPO juggernaut these past few years, Mike Salvino. Read More
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Why the outsourcing industry is so horrible at marketing itself
One fact I would challenge anyone on is the abject failure of the outsourcing industry to market itselfRead More
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Keshav’s Kingdom
Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industryRead More
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Ready for the ultimate robotic process automation debate?
At long last... we have everything you've ever wanted to know about Robotic Process Automation and never dared to askRead More
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The Progressive BPO Train has left the Station – is IBM on it?
We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.Read More
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Moving mountains with Mike, part 1
Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike SalvinoRead More
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Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomesRead More
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The Indian majors double their market share in just four years – what’s the secret and can they be stopped?
It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surgeRead More
