- Search
Category: Business Process Outsourcing (BPO)
-
Building a BPO sales team in today’s market – a waste of time?
Seems to me everyone is out there desperately looking for sales superstars. Do they exist? Is it worth the time and effort to find them, only to be disappointed at least half the time? Read More
-
Are you ready to Turbo-charge your BPO?
Here's a rare chance to learn how some organizations have evolved their BPO relationships from being merely "operationally efficient" through to being genuinely "transformative". Please join us June 20th Wed, June 20 at 16:00 CET | 15:00 BST | 10:00 EDT | 07:00 PDT | 22:00 SGT for a discussion on how to add some serious velocity to the BPO experience.Read More
-
HfS Research announces its inaugural research advisory board!
HfS invited a great group of people to form its research advisory board to help shape the HfS research agenda: some have have real experience executing operations in buy-side enterprises; some are the most influential thought leaders in the business services and technology industry; some have founded research companies; some are leading academics; some are industry events CEOs. Read More
-
Time to ring-fence “Lights On Outsourcing” and focus on “Business Transformation Services”
It's high-time to segment the industry so we can all focus on delivering value, and not solely cost-cuttingRead More
-
Ron Walker lands it safely on the green… with KPMG
Ron Walker, one of the original EquaTerra founding executives has lived the sourcing dream... from start up advisors and providers right through to a global management consultancy. So we thought it high-time we caught up with Ron to talk about his colorful career and how the EquaTerra/KPMG merger was faring over a year on... and how different the sourcing world is looking today compared to those crazy days of the outsourcing boom.Read More
-
SAP ruptures the procurement universe by scooping up Ariba
With its $4.3 billion cash offer, SAP answered every procurement technologist’s question, “Who is going to buy Ariba?” While this acquisition will rupture the procurement technology universe, HfS believes the real question that supply chain and finance professionals must ask is, “Now that SAP finally has a credible commerce network, can I eliminate and automate processes I’ve been busily outsourcing?”Read More
-
HP’s imminent shrinkage: Meg prepares for commodity competitiveness
So for the first time since the '08-09 crash, we're finally starting to see the impact of a commodotizing services market, as HP makes plans to shed 30K jobs this week. However, I believe HP is a symptom if a commodotizing and standardizing IT/business services industry - it's recent woes have forced it to take corrective action that many of its competitors will surely have to also take in the future. Read More
-
In case you felt you had something better to do during our Services-Savants webinar…
We still haven't quite forgiven those of you for not being one of the 1,200 people who signed up to hear six of the most influential IT and business services savants debate on the future of sourcing and services. I mean - what else were you doing? Was it really that important? However, in our spirit of forgiving even the unforgivable, here's a replay of the event.Read More
-
Blueprint 1.0 was blinding… now are you ready for Blueprint 2.0 this October?
The HfS 50 Blueprint Sessions 2.0 are a continuation of the hugely successful summit that took place at the Soho Grand in New York in April 2012, where 41 senior practitioner recipients of outsourcing services, joined by six of the leading outsourcing services providers on the second day, started the ground work for a Blueprint document that delivers a roadmap for the future direction of the outsourcing industry. Read More
-
Bring it on! ISG takes aim at Gartner
ISG analyst Stanton Jones points a nuclear missile at the credibility of Gartner's recent Magic Quadrant for Managed HostingRead More
