With companies the size and stature of Aetna, Amazon, Nationwide Insurance, Microsoft, and Unilever committing to the hybrid work model...Read More
HFS Vision 2025 is here: The New Dawn to become a OneOffice Organization
HFS Unveils its Vision 2025: The New Dawn to become a OneOffice OrganizationRead More
Without a Virtual OneOffice Organization, you won’t survive this Pandemic Economy
Creating a true OneOffice experience is the very foundation of operating as a digital or virtual organization, where there are no stovepipes, no silos, no breakpoints that prevent processes functioning end-to-end and data to flow freely across the organizRead More
Digital Associates finally have their flaming platform
HFS examines the world of chatbots and their more sophisticated cousins, Digital AssociatesRead More
Genpact gets Right to the Point to bring the front and back office together… as OneOffice
We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.Read More
Fishing for digital dominance… meet Brian
Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agencyRead More
Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
Enterprises must navigate the changing of the guard for intelligent customer experience servicesRead More
SYKES acquires Symphony becoming the first call center provider with significant automation capability
Call center provider SYKES disrupts the BPO industryRead More
It’s Bots-in-Seats as IBM, Cognizant, Accenture, TCS, Infosys and Tech Mahindra lead the HFS TOP 10 Cognitive Assistants
Chatbots are dead - long live cognitive assistantsRead More
Concentrix gets up close and personal with Teleperformance with its Convergys acquisition
Just a couple of weeks after Teleperformance splashed $1 billion in Intelent we finally see Convergys gobbled upRead More