“It is a truth universally acknowledged” that the healthcare experience needs to change – for consumers and clinicians. Part of...Read More
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VCU Health tests telehealth for shortening time to treatment for stroke patients (#telestrokecare)
At the heart of the effort is empathy – making an effort to “get inside” the experience of each person involved, understand their needs, and how to address those needs both simply and effectively.Read More
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From Designing to Doing: Enabling Design Thinking into Solutions and Results
The benefit of infusing design thinking into traditional consulting and outsourcing companiesRead More
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Supplier Relationship Management in 2017: It’s all about talent, standardizing processes, and RPA
Supplier Collaboration and the changing nature of the engagement between buyer and supplier is top of mind for many executives. This preempts the rise of Supplier Relationship Management efforts.Read More
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What It Takes To Swim With The “Sharks” in Business
When taking a look at the returns in his portfolio, Kevin O’Leary noticed the ones with the greatest returns are owned or run by women. And what he called out about their management style is universally applicable in business.Read More
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How One Health System is Putting Patients and Physicians at the Center of “Digital” Healthcare
There is a lot of attention on security, cognitive computing, analytics, and so forth – the enablers of how healthcare can better serve its constituents.Read More
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How Design Thinking plays an integral role in increasing the value of outsourcing, service design, and delivery
Insights on how Design Thinking plays a role in creating a different experience—a different way of working and new insights for operational excellence and expansionRead More
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Whatever the fate of the ACA, Consumerism in Healthcare is here to stay
Amid all this uncertainty, one thing that is sure not to change is the consumerism that has taken a strong hold within the healthcare industry, which would be the case with or without the ACA.Read More
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WNS and Its HealthHelp Acquisition “Will Not Deny” Health Care
The company that WNS just acquired is building out a patient- and healthcare provider-centric approach to utilization management designed to match procedure and treatment to the patient’s needs and network.Read More
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“How was your experience today?” Using a design thinking exercise for quick and meaningful feedback “in the moment”
The time a person has the most interest and insight into an activity is when they’re doing it. Did you just finish helping someone or facilitating a meeting and wish you could quickly get feedback on what the person or attendee is thinking?Read More
