There was a time when “learning on the job” meant you were an apprentice or a “newbie,” someone with little...Read More
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Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint
How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.Read More
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Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts
What to do about that "feeling" that even if SLAs are Green, something feels Red!Read More
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Governing a Core Automation Strategy as the Operations Backbone … And a Catalyst for Change in SEI and NIIT Technologies Partnership
SEI and NIIT share story of partnering and governance in a company's automation strategy.Read More
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So what should healthcare operations do when IT hinders rather than helps?
Making health IT drive real impact on health, medical, financial outcomes is not up to any one business unit or CIO; it's about collaborating in teams that focus on the end healthcare consumer experience.Read More
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How to Get Started With Design Thinking in Shared Services and Outsourcing
Design Thinking expert Charlotte Bui (SAP) shares perspective on how to understand your customers to impact your business.Read More
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How deal closure can increase when sourcing and sales teams work together
When collaboration between procurement and sales leads to increase in closed deals, compliance, and mutual respect.Read More
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How has RPA played a role in increasing data accuracy and predictability in your healthcare operations?
Are you using robotic process automation (RPA) as a way to drive better outcomes for your healthcare organization?Read More
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What Pokemon Go! can teach us about outcome-based performance management
The role of gamification in shift to higher quality and outcome-based performance managementRead More
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Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?
Much as I’d like to, I can’t foresee the actual future of the U.S. Affordable Care Act (ACA) or healthcare policies under President-elect Donald Trump..Read More











