We hear a lot about the cost of healthcare, among these being the high cost of additional treatments or elongated...Read More
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From Day One: Design Thinking the Patient Experience with Lawrence General Hospital and Sutherland Global Services
Going "behind the scenes" of a design thinking initiative to improve the patient experience.Read More
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It’s Design Thinking heaven with TandemSeven as Genpact makes its OneOffice move
Genpact acquires Design Thinking specialist TandemSeven to spearhead its OneOffice capabilitiesRead More
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How a Healthcare Insurance Company is Bringing RPA and AI into Business Operations
By defining appropriate scenarios, thinking outside the box, managing proactive communications with staff, and looking to get people excited about the positive impact on jobs, relationships between payers, providers, and patients and healthcare consumersRead More
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Infosys Looks to Fill Critical Gaps in Use of Design Thinking Through Acquisition of Brilliant Basics
Infosys has announced the acquisition of UK-based design-thinking firm, Brilliant Basics, and if it plays out according to the name, it is exactly what Infosys needs to bridge design to execution and impact.Read More
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How EXL is taking a “grassroots” approach for incremental digital transformation – for itself and clients
EXL is working shoulder to shoulder with its clients -- at the grassroots level-- to figure out the vision for a more customer-centric, insight-driven, and agile business, map it out, and take the steps to get there.Read More
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Training for jobs that don’t yet exist: the AT&T story
How AT&T has been taking steps for the last two years to create the very workforce it needs to achieve its visionRead More
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HCSC’s Sale of TMG Health to Cognizant Shows A Move to Focus – and Partner– for Better Outcomes
The changes in the healthcare market driven by consumerism and compliance are driving healthcare plans to “rethink” their business and operations strategy.Read More
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Off-Shore-Based Service Providers Look to Develop “Meaningful” Presence in the U.S.
Our research shows the there is a significant drop across the board in the move to “offshore” business and IT work – finance and accounting and HR, in particular.Read More
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How to Power Up and Re-think your Outsourcing Experience
If you really want what’s next… your service provider might actually have the ideas… but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready for innovativRead More
