No more (offshore) heroes anymore? The big shift left continues.
Looking at the results of the leading offshore service providers.Read More
Why We Should Love Procurement
Many executives express their frustration with procurement frequently claim, “they just don’t understand what I need, and obstruct me from achieving my goals”. Procurement is often seen as that last hurdle before reaching the finish line like a police offRead More
Welcome to the era of outsourcing stability. Now let’s automate stuff
Let's congratulate ourselves: The FTE-based labor arbitrage model has really worked – and a lot better than we thought!Read More
Did Randstad just pay $429m too much for Monster?
Why did staffing giant Ranstad buy the shriveled remains of a legacy resumé-based online recruitment site?Read More
HfS unveils the first ServiceNow Services Blueprint report, with CSC, Cognizant and Accenture leading the pack
HfS unveils the first ServiceNow Services Blueprint report, with CSC, Cognizant and Accenture leading the packRead More
Why Cognitive Product Support is in full swing
Rethinking Software Product Support in the As-A-Service EconomyRead More
Using the Wisdom of Crowds and the Wisdom of Experts in Book Selection and Service Provider Selection
I am amazed how my process of book selection has changed over time from the wisdom of crowds to the wisdom of expertsRead More
Christine’s Chapel… Services Gospel
Hear from IT services veteran Christine Ferrusi Ross why she joined HfS and her future plans with the analyst firmRead More
Who are the leading IT and BPO services firms in North America?
HfS lists the leading IT and BPO services in North America by revenueRead More
Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint
How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.Read More