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Month: July 2016
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The Hitchhikers Guide to Intelligent Automation, Part I
To learn more about the complexity around the notion of Intelligent Automation, HfS has launched the inaugural Intelligent Automation Blueprint.Read More
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The Kind Of “Food For Thought” The Services Industry Needs
An episode of Chef’s Table has eerily familiar themes that we talk and write about in the services outsourcing industry everyday.Read More
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Outcome-based Contracts Are A Nightmare – Do Them Anyway
There's a lot of difficulty in negotiating outcome-based contracts, but your success in the as-a-Service economy requires you to do itRead More
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Who are the leading IT and BPO services firms in EMEA?
HfS reveals the leading IT and BPO services firms in EMEARead More
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Could the European Data Protection Regulation wreak havoc with Data, Automation and Cognitive solutions?
The General Data Protection Regulation became law in May and could dramatically impact the way companies deal with cloud services and artificial intelligenceRead More
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Automation Impact: India’s services industry workforce to shrink 480,000 by 2021 – a decline of 14%
New HfS Research covering 1477 industry stakeholders details the Automation-Impact Scenarios for the IT and BPO services industry across skill levels and countriesRead More
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Will you really have to retire at 50? Not if you’re smart about marketing and repackaging your skills
Phil Fersht gives a contrarian viewpoint to Len Kendall's article "Get ready to retire at 50…Not because you want to, but because you'll have to"Read More
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OneOffice or DumbOffice? Service providers are bifurcating again
Faster, cheaper, smarter are the watchwords for the Intelligent OneOfficeRead More
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The HfS BPO Top 50: ADP, Xerox and Accenture lead the way
HfS reveals the leading 50 Business Process Outsourcing service providers by revenueRead More
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We are all outcome workers, whether we like it or not…
Does anyone care how hard you work, or do they care what you have achieved?Read More
