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Month: February 2010
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Have some outsourcing vendors already thrown in the innovation towel?
While some vendors are talking a big game regarding how they intend to broaden their outsourcing services and consulting work with clients, a lot of their current management clearly don't have a lot of confidence to bring on the talent to help them do just that Read More
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Will the BSkyB verdict tone-down outsourcing vendor hype?
This sets a dangerous precedent for the outsourcing business, when you consider the sheer volume of complex outsourcing deals that are currently (and soon to be) in play. Read More
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The Industry Speaks, Part V: As the mid-market looks aggressively at Finance & Accounting BPO, the move to standardize heats-up
When you consider that close to a quarter of mid-market customers will seek their first forays into F&A BPO this year, you know where this industry is headed... Read More
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The Industry Speaks, Part IV: Cloud services will separate the “real” business services providers from the body-shoppers
Cloud Computing presents the biggest opportunity for today's services vendors to deliver blended IT/BPO services. Vendors pushing standard labor arbitrage services under a thin veneer of "Cloud marketing" will quickly get cast aside as the table-stakes get a lot tougher Read More
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Vot happens now?
An hilarious parody of the Magic Quadrant Read More
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The Industry Speaks, Part VI: Customers increasingly look to industry-specific BPO solutions, but which vendors will ultimately invest to define and deliver them?
The move to greater domain-specificity is intrinsically tied to the business utility model of the future, where we are starting to see signs of the convergence of SaaS, Cloud and BPO/ITO models within an engagement structure Read More
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Buy some innovation right here… just talk to Bob
Eradicating the Innovation Dearth in Business Process Outsourcing: Practical Advice on how to Achieve it. A discussion between Phil Fersht and Bob Cecil. Read More
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Phil Fersht, Founder and Chief Executive Officer
As Chief Executive Officer of Horses for Sources, Phil oversees all research, social media and operational areas of Horses, and is heavily involved with advising clients and driving the research agenda. His specialist coverage areas include finance, HR and supply chain BPO, and he also focuses on industry issues and the convergence of BPO, SaaS and Cloud in a business utility context. Read More
