Category Archives: Social Networking

Announcing the HfS 50 Sourcing Blueprint Sessions

December 13th, 2011

This is going to be a defining two-day working session for power-brokers of the outsourcing industry, where leading buyers of both ITO and BPO services will confront today’s critical issues impacting outsourcing, to establish a Blueprint for the industry in 2015. And this time, we will have a vendor/buyer face-off session where leaders from six of the major service providers will join the debate.

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Join us next Friday for some perfect hangover fodder

December 10th, 2011

We’ve teamed with our esteemed industry colleague Ed Caso, Managing Director and Senior Analyst for the IT/BPO Services Equity Research Team at Wells Fargo Securities, to review the world of outsourcing in 2011… and take a peek at what’s in store for 2012

HfS is awarded IIAR Analyst of the Year for second year in succession

October 21st, 2011

The International Institute of Analyst Relations (IIAR) 2012 analyst awards: HfS Research wins the individual award for “Analyst of the Year” for a second year in succession in addition to Outsourcing Analyst Firm of the Year.

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Cheap and quick please! Wizening buyers are seeking help from easily-accessible sources

September 13th, 2011

When we ask them buyers they’re foraging for help and information with outsourcing strategy-making in the coming months, the results are simple: they are turning to whatever sourcing are most easily-accessible and inexpensively-available to them

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Is the outsourcing industry really still that clueless about cultural issues? Or high time to change that record…

August 12th, 2011

In Brandi Moore’s “painful” interpretation of the joint research we did with Softek about Latin America as a sourcing destination, she manages to disparage an entire industry, ignore the facts, offer tired examples as brilliant self-aggrandizement, and demonstrate a poor understanding of her supposed field of expertise (culture). We often take a tongue-in-cheek approach to our coverage here, but we take the accuracy of our research and reporting very seriously.

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The biggest political threat (yet) to the outsourcing industry

July 9th, 2011

The Swiss, in their typically punctilious fashion, now have an “Anti-PowerPoint Party” with the self-stated goal of having the number of boring PowerPoint presentations on the planet to decrease and the average presentation to become more exciting and more interesting.

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Arise, Sir Robert of Cloud Business Services!

July 6th, 2011

We’re delighted to announce that we, at HfS Research, have today officially launched our Cloud Business Services Research Practice. And not only that, but we’ve hired the perfect man to lead this unique coverage: the one and only Sir Robert McNeill of Dumfries and Galloway.

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Get your free Finance & Accounting BPO landscape report here. Yay!

July 6th, 2011

In response to the multiple requests for some trumpet-blowing, you can download our blockbuster report absolutely FREE, right here. No forms to fill, no signing your life away to a torrent of daily spam – just plain, free, no-holds-barred research!

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The undisputed facts about outsourcing, Part 5: Decision-makers increasingly reliant on peer-networking and research than traditional channels

July 3rd, 2011

In the past, outsourcing was still a unique, foreign and scary activity, and it was always easier for buy-side executives to bring in consultants to make their decisions for them – especially as there were so few trusted data-points and information sources widely available in the industry to support decision-making. Executives didn’t want to get fired for making bad decisions. However, today they know they’ll get fired for the wrong decision regardless of who made it – whether it was theirs’ or McKinsey’s

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Why I wrote that piece…

June 22nd, 2011

So when I received many notes, emails, calls and comments after my weekend “rant” about the analyst business, I suddenly realized this thing was going “viral”. How had I managed to hit such a raw nerve?

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Will the industry analyst business be dead in five years?

June 19th, 2011

Love them or loathe them, analyst firms and their unique individuals stoke the emotions of many who come in regular contact with them. But are thee days of the traditional industry analyst numbered?

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Cognizant: The Future of Work or the Present Forever?

May 14th, 2011

Cognizant is at present the darling of the IT offshore services and outsourcing industry for its consistent and impressive growth and positive levels of customer satisfaction, so we thought we’d share some impressions with our readers.

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WellPoint’s governator, Tony Filippone, joins HfS as Research Vice President

April 25th, 2011

Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-Extraordinaire

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HfS Podcast: Dawn Evans and Phil Fersht discuss the new HfS/SIG partnership

March 10th, 2011

HfS Research VP of Marketing Mark Reed-Edwards got together with HfS Founder and CEO Phil Fersht and Dawn Evans, President and CEO of Sourcing Interests Group, to discuss the new groundbreaking industry research and networking partnership announced on March 8.

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