Category Archives: Social Networking

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

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HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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Did you get with the As-A-Service program in Chicago?

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Next week, in Chicago, we will stare at that wall we’ve hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!

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More hope less fear, please – Digital is not only changing the way we work, it’s improving it

people-digital

The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

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The powerhouses of global sourcing are meeting in Chicago this Fall… can you really afford not to be there?

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The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

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How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers

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There needs to be a significant mindset change from both employers and their staff to re-humanize the enterprise

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Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

DigitalTransformation

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

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What’s the real impact of Digital Technologies on Outsourcing and Shared Services?

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The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

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Cognizant, Sitel and TCS rock the retail operations Winner’s Circle

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HfS unveils Blueprint Report on Retail Operations Services

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The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

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HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape

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Isn’t it time individuals stopped pretending they’re companies?

Buy my stuff now!

One of the trends we’ve been seeing, with the proliferation of independent experts, is for many of these characters to launch their own “firms”, when the product is, really, just them.

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The digital failure of today’s operations talent: two-thirds of enterprises are falling short

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A Digital talent crunch is coming and this could get ugly for some

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Is a new breed of analyst finally arriving to disrupt the legacy model?

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Leading analyst observer Duncan Chapple demonstrates the sands are shifting in the analyst world when it comes to wielding influence over enterprise buying decisions

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A little bit of HR heaven as Kutik tackles the toughie from Southie

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Christa Degnan Manning talked with Bill Kutik about the Extended Enterprise, the Employee Experience, Workforce Enablement, and hybrid HCM systems

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Moving mountains with Mike, part 1

Mike Salvino is Group Chief Executive, BPO at Accenture (click for bio)

Phil Fersht interviews Accenture’s Group Chief Executive for BPO, Mike Salvino

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Automation killed the gamification star

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Even back in ’79 the world was already beginning to zone in on the power of automation

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Are some “independent” analysts the worst offenders of pay-to-play?

Pay-to-Play

One practice I seem to be exposed to everyday is the blatant opinionating from a host of “independent” analysts/bloggers/pundits/consultants /influencers/journalists etc who all make a living from the dirty vendor marketing dollar

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How to categorize your absurd colleagues

Colleagues in love

Some home truths about the absurd people in your professional world

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And what a week that was! Relive those Blueprint moments…

Thanks to all of you who made the effort be part of a great December networking escapade in the Big Apple

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We are HfS. Yes we are!

As we gather the largest-ever superstar assemblage of sourcing leaders in New York, let’s have a look back at how we got here as an industry

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You mean outsourcing’s not all about making big corporate profits? Meet Leila Janah…

Leila Janah is Founder and CEO of non-profit social sourcing organization, Samasource (click for bio)

One person we are very excited to address the Blueprint Sessions next week is Leila Janah, the dynamic Founder and CEO of non-profit social sourcing firm Samasource.

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