Category Archives: Social Networking

The HfS 2016 Blueprint Research Agenda …at your service

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The analyst industry’s most ambitious 2016 research agenda

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HfS brings O’Brien’s brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O’Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

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Life beyond automation? Consider the H Factor

Technology is useless without the H Factor to drive it...

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it


Did HfS really just uberize the analyst business?

Click to read the full article over at Influencer Relations

After reading this, people will start to use the term “HfS-ize” instead of uberize


Accenture, Deloitte, Capgemini and Bluewolf lead the industry’s first Salesforce Services Blueprint

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HfS Research unveils the industry’s first Services Blueprint analysis


Social intelligence and reputation are the keys to survival in this automating world


Welcome to the socially-intelligent workforce, where your reputation is everything


How the gig economy has turned bad analysts into vendor advocates


There’s nothing wrong with marketing someone’s products or services, just don’t pretend you’re an “analyst” when you do it!


Forget the sharing economy, we’re in the uncaring economy

The Sharing Economy

People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomes


#Crazymergerideas – Infopact or Genosys?

Two CEOs clearly up to no good... Genpact's Tiger Tyagarajan (left) and Infosys' Vishal Sikka (right)

What if Infosys and Genpact got a little more intimate with each other…


Our Dallas working summit really rocked… next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas

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Ready for a reality slap around the face with a wet kipper?

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

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Is there anyway you’ll be at the NOA Symposium in London next week?


We’re participating in two sessions at the NOA Symposium held at etc. venues, St Paul’s on Wednesday 24th June. We’re also sponsoring the pens (which will surely create an avalanche of new delegates) I’ll be part of a panel with a motley assortment of legacy analysts from Gartner, Everest and NelsonHall as part of “The Outsourcing Debate”, […]

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Building your personal brand in the As-a-Service Economy

Personal Branding

Building our personal brands is the critical ingredient for furthering our career potential in this unraveling As-a-Service world


The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials


If we don’t have succession plans to blood the next generation of talent, we’ll just become an industry of old farts


The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Principles of As-a-Service5

We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it


Robo-Britannia: Is Britain leading the As-a-Service revolution?


When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK – amazingly after all these years – still leads the way

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The 2015 Enterprise Mobility Services Blueprint: IBM, Cognizant, Accenture, TCS, Infosys and Capgemini in the Winner’s Circle

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IBM, Cognizant, Accenture, TCS, Infosys and Capgemini make the Winner’s Circle for Enterprise Mobility Services


How As-a-Service is your organization?


This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

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Are sourcing advisors really the new analysts?

What are we becoming?

The evolving confusion over advisor and analyst roles is a result of a lack of real influencers in the services industry


Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations