Welcome to the socially-intelligent workforce, where your reputation is everything
There’s nothing wrong with marketing someone’s products or services, just don’t pretend you’re an “analyst” when you do it!
People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomes
Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas
The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015
We’re participating in two sessions at the NOA Symposium held at etc. venues, St Paul’s on Wednesday 24th June. We’re also sponsoring the pens (which will surely create an avalanche of new delegates) I’ll be part of a panel with a motley assortment of legacy analysts from Gartner, Everest and NelsonHall as part of “The Outsourcing Debate”, […]
Building our personal brands is the critical ingredient for furthering our career potential in this unraveling As-a-Service world
If we don’t have succession plans to blood the next generation of talent, we’ll just become an industry of old farts
We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it
When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK – amazingly after all these years – still leads the way
IBM, Cognizant, Accenture, TCS, Infosys and Capgemini make the Winner’s Circle for Enterprise Mobility Services
This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.
The evolving confusion over advisor and analyst roles is a result of a lack of real influencers in the services industry
Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations
NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before
many of us are falling into bad Digital habits where it can seriously impact the quality of our non-Digital lives – and even the quality of our work performance
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services
Next week, in Chicago, we will stare at that wall we’ve hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!