Category Archives: Social Networking

Moving mountains with Mike, part 1

Mike Salvino is Group Chief Executive, BPO at Accenture (click for bio)

Phil Fersht interviews Accenture’s Group Chief Executive for BPO, Mike Salvino


Automation killed the gamification star


Even back in ’79 the world was already beginning to zone in on the power of automation


Are some “independent” analysts the worst offenders of pay-to-play?


One practice I seem to be exposed to everyday is the blatant opinionating from a host of “independent” analysts/bloggers/pundits/consultants /influencers/journalists etc who all make a living from the dirty vendor marketing dollar


How to categorize your absurd colleagues

Colleagues in love

Some home truths about the absurd people in your professional world


And what a week that was! Relive those Blueprint moments…

Thanks to all of you who made the effort be part of a great December networking escapade in the Big Apple

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We are HfS. Yes we are!

As we gather the largest-ever superstar assemblage of sourcing leaders in New York, let’s have a look back at how we got here as an industry

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You mean outsourcing’s not all about making big corporate profits? Meet Leila Janah…

Leila Janah is Founder and CEO of non-profit social sourcing organization, Samasource (click for bio)

One person we are very excited to address the Blueprint Sessions next week is Leila Janah, the dynamic Founder and CEO of non-profit social sourcing firm Samasource.

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HfS lands second spot in the Analyst Value Index

Duncan and Ian

Second is good, it’s where you can pose as the alternative to numero uno. It’s like winning the silver medal for table tennis at the Olympics – and not being Chinese…


Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December


When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-onset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to [...]


Fancy being an industry analyst?


HfS is expanding its global remit and we need to bring onboard more talent which has a good idea where our world is heading. If you are passionate about our industry, want to put YOUR stamp on its directions and be part of an incredible team, then send us your resume


Mike Friend joins the HfS batting line-up

Mike Friend... now batting for HfS as Vice President for European BPO Strategies (Click for Bio)

We’re proud to announce the beginning of a major expansion with HfS’ European BPO capabilities, with the arrival of the esteemed and popular analyst Mike Friend


Senior managers are almost as disengaged as their subordinates

Christa Degnan Manning is SVP, Workforce and Talent Strategies at HfS (Click for bio)

While we did find higher levels of engagement the higher up the proverbial ladder one goes in an organization, the key take away for us was the difference wasn’t that much.


Can HR ever overcome its obsession with the automation of obsolete processes?

Christa Degnan Manning is SVP, Workforce and Talent Strategies at HfS (Click for bio)

Why do so many HR executives obsess with administering irrelevant processes when they should be helping their firms’ managers get the best out of their staff?


Who wants to be friends?

Let's be friends

Vinnie Mirchandani just blogged about how we can add so much more value to our relationships by looking beyond Twitter, LinkedIn, Facebook, Quora, Pinterest etc to find value from our networks, when it comes to learning new ideas and gleaning knowledge

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Traditional outsourcing advisory is dead.

Who's feeling disruptive today?

And when the world’s number 1 management thinker, Clayton Christensen, writes about Consulting on the Cusp of Disruption, you know it’s officially game-over for the way consultants have traditionally delivered effort-based high-cost projects for wizening clients


2013 Analyst Value Survey Results: HfS Research has risen in influence more than all the other analysts

Click to Enlarge

Please allow us a few minutes of our own-trumpet-blowing as we broadcast some of the results of the 2013 Analyst Value Survey, courtesy of Analyst Equity and Kea Company. This is based on a record number of 352 IT research consumers


Accenture procures procurement’s prize property: Procurian

Mike Salvino is Group Chief Executive, Business Process Outsourcing, for Accenture

This is a momentous transaction in the history of Procurement Outsourcing which will have major ripple effects across all the other service providers and likely re-shaping our “Winner’s Circle” for 2014, as a result of Mike Salvino’s decision to double-down on sourcing


Fancy yourself as a sourcing Master Black Belt?

Ready to govern your operations?

HfS’ Governance Proficiency Certification Program is designed to help today’s sourcing executives approach service provider relationships and governance strategy with a sophisticated and pragmatic approach that will help them advance their careers, their skills and their experience

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Can Salesforce and Workday’s hook-up genuinely hurt the SAP and Oracle empire?

With a quarter-of-a-trillion dollars a year being plowed into integrating and managing SAP and Oracle, are the SaaS upstarts truly ready to integrate multiple cloud apps at this type of scale to challenge the status quo?


Time to help those poor Americans understand those British niceties…

what brits mean

It’s nearly 10 years since I ventured back to these shores, and to celebrate, I decided it was time to reveal to the many unsuspecting Americans what we British really mean when you think we’re being nice and polite…