Enterprises need to create business manager roles to energize the Digital Generation
Genpact’s CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance function
Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th – 27th.
This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.
HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance
Facilitating and empowering the core data of the enterprise is where the real value is – that is the “lock-in” of the future
This promises to be another UK style “throw the kitchen sink at everything crappy about our service industry”
At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March
There’s nothing wrong with marketing someone’s products or services, just don’t pretend you’re an “analyst” when you do it!
People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomes
Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas