Category Archives: HfS Surveys: State of the Industry Study 2010

The Industry Speaks, Part VI: Customers increasingly look to industry-specific BPO solutions, but which vendors will ultimately invest to define and deliver them?

The move to greater domain-specificity is intrinsically tied to the business utility model of the future, where we are starting to see signs of the convergence of SaaS, Cloud and BPO/ITO models within an engagement structure

4 Comments

The Industry Speaks, Part V: As the mid-market looks aggressively at Finance & Accounting BPO, the move to standardize heats-up

When you consider that close to a quarter of mid-market customers will seek their first forays into F&A BPO this year, you know where this industry is headed…

5 Comments

The Industry Speaks, Part IV: Cloud services will separate the “real” business services providers from the body-shoppers

Cloud Computing presents the biggest opportunity for today’s services vendors to deliver blended IT/BPO services. Vendors pushing standard labor arbitrage services under a thin veneer of “Cloud marketing” will quickly get cast aside as the table-stakes get a lot tougher

10 Comments

The Industry Speaks, Part III: Demand for outsourcing is reaching new heights, but will vendors disappoint?

What are customers intending to do this year with their outsourcing strategies? When when we spoke to 1055 customers, intermediaries and vendors across the global sourcing industry earlier this month, they gave us the real picture

14 Comments

The Industry Speaks, Part II: When the labor arbitrage deals dry-up (and they will), customers will select vendors that can deliver business-value beyond basic low-cost services

let’s talk about outsourcing vendors, and what on earth they are going to do when these tasty labor-arbitrage deals start to fizzle-out.

11 Comments

The Industry Speaks, Part I: it’s not all about cost anymore, outsourcing provides a powerful change-agent

So it’s time to drip-feed the intentions and experiences of 1055 buyers, intermediaries and vendors into the global sourcing industry.    We’ll be discussing the results from our “Seeking the New Normal in Outsourcing Delivery” in full at the Global Services Conference on 28th January, but the nuances behind why – and how – companies are exploring sourcing [...]

22 Comments