What has changed since our 2015 analysis of Salesforce Services providers? Quite a lot..
While service providers have varied strengths and value propositions across each of these areas, the blurring lines between front office functions is creating confusion- and opportunity- in this quickly changing market.
Who Are the As-a-Service Winners in Energy Operations? HfS’ inaugural Energy Operations Blueprint reveals frontrunners Accenture, EPAM, Infosys, Wipro and TCS
HfS unveils the first ServiceNow Services Blueprint report, with CSC, Cognizant and Accenture leading the pack
How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.