HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services
The Infy old guard make a bold statement to the world by putting the popular tech innovator, Vishal Sikka, in charge of rediscovering that elusive Infosys mojo
The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already has
HP and Salesforce.com have teamed up to provide Salesforce CRM on dedicated “Superpod” HP boxes in an effort to satisfy enterprise clients fearful of having their data situated in the Public Cloud. The partnership is designed to help Salesforce.com gain more traction with large global enterprises and highly regulated industries, while providing HP some Cloud street-cred after years of negative publicity and pride a much-needed fillip to its hardware and CRM services businesses.
Concentrix’s investors, SYNEXX, were clearly so impressed with IBM’s performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselves
One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.
There’s been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner’s hugely popular VP for Human Capital Management, hopping to SAP’s recent acquisition, SuccessFactors.
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way
When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.
IBM’s Bill Payne talks to HfS about his refining vision for the future marketing function and, perhaps most importantly, how today’s businesses need to manage their most precious assets in the face of such fundamental change – their customers.