HfS Network

Category Archives: CRM and Marketing

Want to avoid a PR Disaster à la the legacy Airline Industry? Then fix your DumbOffice asap

Want to avoid a PR Disaster à la the legacy Airline Industry? Then fix your DumbOffice asap

These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.

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Why Customer Delight is Overrated

Why Customer Delight is Overrated

Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impact

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Life Fitness Finds “Smart” Translation on Demand with Lionbridge

Life Fitness Finds “Smart” Translation on Demand with Lionbridge

Meeting the Marketer’s Need for Speed and Simplicity

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Contact Center Providers are blissfully unaware they could lose key clients

Contact Center Providers are blissfully unaware they could lose key clients

Service providers need to step up their CX game

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The back office is dead... long live OneOffice

Intelligent OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

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HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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Now for some proper #DesignThinking

George Nespresso

Just think of the Design Thinking the branding agency went through to come up with this

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There's a whole generation with a new explanation... in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.

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