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Whatever the fate of the ACA, Consumerism in Healthcare is here to stay
Amid all this uncertainty, one thing that is sure not to change is the consumerism that has taken a strong hold within the healthcare industry, which would be the case with or without the ACA.Read More
Offshore has become Walmart…as Outsourcing becomes more like Amazon
No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating modelRead More
How to Get Started With Design Thinking in Shared Services and Outsourcing
Design Thinking expert Charlotte Bui (SAP) shares perspective on how to understand your customers to impact your business.Read More
How Energy firms and their Service Providers must embrace change to survive
Our Energy Operations Blueprint highlights the way Oil & Gas companies are looking at digital technologies, automation and outsourcing as avenues for change, and levers to pull to drive new efficiencies and value creation.Read More
Using the Wisdom of Crowds and the Wisdom of Experts in Book Selection and Service Provider Selection
I am amazed how my process of book selection has changed over time from the wisdom of crowds to the wisdom of expertsRead More
Budgets? We don’t need no stinking budgets! Or do we? An interview with Accenture’s Bill Phelps
I recently had the opportunity to sit down with Bill Phelps, Managing Director, Accenture Security, to discuss our report. Bill was one of my co-collaborators in this research effort, and I was curious to get his take on both the survey and its implicatioRead More
Has Knowledge Process Outsourcing re-emerged as the future of BPO?
When I entered the industry in 2008, working for a boutique research firm in Pune, India, the research themes floating around were about “what’s next for BPO, because this recession changes everything.”Read More
How to Power Up and Re-think your Outsourcing Experience
If you really want what’s next… your service provider might actually have the ideas… but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready for innovativRead More
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Time for the HfS summer chillax movie… go on, you know you want to see it
Time to crack open a cold one, turn up the volume... and relax!Read More
How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers
There needs to be a significant mindset change from both employers and their staff to re-humanize the enterpriseRead More
