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Blog-culture is ripping up the rule book for the outsourcing services and technology media industry
The rapid maturing of blog-culture is radically changing the way media is being delivered to people in the hi-tech, services and outsourcing industry. Suddenly, opinionated experts (I do use this term lightly) have access to the industry which they never had previously. Read More
re:Invent or re:Position? AWS tries to ‘out Google’ Google on the importance of your data strategy
AWS could lose steam as the migration to the cloud, as a technology platform, gives way to the cloud’s role in making data a business asset. While AWS's growth numbers are still holding up, there could be significant changes on the horizon as Google Cloud Platform (GCP) makes up lost ground with its approach to a data-centric cloud environment.Read More
The real unfiltered truth behind the lack of RPA use cases
We live in ignorant times - people are blindly groping for that next vehicle to drive out cost, and RPA currently fits the billRead More
What came first the data chicken or the data egg? Calling time on #bloodyuselessdata
Just hoarding data with no purpose is, well, bloody pointless!Read More
Contact Center Providers are blissfully unaware they could lose key clients
Service providers need to step up their CX gameRead More
Supply Chain Management clears the path to As-a-Service with Accenture, Havi, OnProcess, arvato and Brightstar leading
HfS unveils the first comprehensive view of Supply Chain Management As-a-Service.Read More
It is time to party like it’s 2019 if we’re going to save the services industry
Anyone close to the coal-face of IT and business process services engagements knows it, but few are admitting it: staff attrition is out of control and threatening to destroy the whole fabric of outsourcing if service providers fail to get ahead of it.Read More
Why outsourcing has become hot again… and it’s all about automating to get to the cloud
Enterprises are faced with a dual challenge: ring-fencing legacy data centers and processes, while making fresh investments to re-jig critical processes to function effectively in the cloudRead More
