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The undisputed facts about outsourcing, Part 7: Service-culture is the new differentiator
We asked a cross-section of buyers with significant influence over outsourcing decisions, to reveal the critical attributes they seek in a provider. At the same time, we asked providers what attributes they believe their clients deem critical. And - guess what - their are significant gaps between what clients want and what providers think they want.Read More
Mercercare: the answer to Obamacare?
Mercer generates $3.5 billion in revenue from it HR consulting, outsourcing, and investment services businesses. It operates in over 40 countries and has more than 20,000 employees.Read More
So what on earth does the future hold for sourcing advisors?
Last week's outsourcing advisory bombshell wedding between KPMG and EquaTerra may well prove to be a turning point in the way buyers are serviced in the future. Management consultants need to have deep experience, knowledge and data on the operational guts of outsourcing, while boutique advisors need to offer a much broader consultative value proposition for clients who are tackling global operational issues. So what on earth does the future hold for sourcing advisors?Read More
They may take away our lives, but they’ll never take… OUR LAWYERS!
It's remarkable how quickly an outsourcing concept can spiral from concept to reality, when the ability to achieve real cost-savings is augmented by accessing insights and flexible resources. And that's exactly what's been going on with Legal Process Outsourcing (LPO)Read More
Cloud is changing the future of outsourcing: 1000 organizations have spoken
Gone are the days when CIOs demanded their shareholders underpin massive technology investments in ERP and infrastructure. Those investments have been made, and most CEOs intend never again to make capital outlays of that ilk on technology. Enter the Cloud. This is driving a new inflection point in the provisioning of business services, that goes far beyond straightforward outsourcing.Read More
Outsourcing: no fun for the soon forgotten
Outsourcing is the only business change I know where employees are told their jobs are moving offshore, yet they are expected be good really sports and continue to process checks/answer calls/manage claims until the day they are escorted out the door, personal effects in arms. And our managers think their “restructuring” tasks are over, and it’s on to making sure the transition doesn’t go pear-shaped.Read More
BPO, SaaS and Cloud: Too many people aren’t seeing the bigger picture
Too many technical folks fail to view the bigger picture when it comes to Cloud. At a tactical level, when you look at solely hardware capacity solutions, it's hard to see beyond how it can impact businesses beyond creaking ITO-only deals. However, you really need to look at the convergence of BPO, SaaS and Cloud in a broader outsourcing context to start to visialize how these three pillars of business delivery can - and are - coming together in a blended outsourcing model.Read More
Busting the innovation myth
“Innovation” has been amongst the most used—and overused—buzzwords in outsourcing for the last three or so years. Until clients and providers can have an honest conversation about what it takes to innovate, and what to do with the results, I don’t think it will ever happen. I’ll stop short of saying it’s impossible, but entire galaxies of stars will have to line up. Read on to understand why...Read More
H1B Visas: the $12,000 question
This H1B argument just isn't holding up: one key reason is the fact that the average salary differential between a "domestic" worker and his/her supplanted job to an H1B worker is....$12,000 per annum. Read More
