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And it’s all going to kick off at #Nasscom_ILF today!
We're excited to speak at four sessions at Nasscom in Mumbai, culminating with our State of Industry session at 11.15 this morning Read More
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Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle
HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry Read More
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What type of employee are you?
Go on - dare you to be honest =) Read More
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Derk Erbé energizes our energy coverage at HfS
Derk Erbé is Research Managing Director for HfS, covering Digital Business Transformation and Energy, Utilities and Resource Industries Read More
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Why 77% of the C-Suite really want provider-replacement therapy
Now is time for the C-Suite to step back in to broker that next wave of services transformation Read More
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How Design Thinking could really help your brand strategy
This firm could definitely benefit from some Design Thinking to re-imagine its customer experience Read More
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IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint
HfS unveils the industry's first Blueprint on Design Thinking capability Read More
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Situational awareness, good manners and the ability to communicate are the keys to success
I drew some real inspiration from this recent speech from Bollywood actor R. Madhavan Read More
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Download the industry’s updated Robotic Process Automation maturity model
HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy here Read More
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Three very handsome CEOs take on three advisors… only on HfS
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO. Read More
