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  • Genpact makes a stealthy move up the procurement-as-a-service value chain with integration of SSE

    January 19, 2016 | Phil Fersht

    The integration of Strategic Sourcing Excellence propels Genpact's procurement-as-a-service capability to the forefront of the market Read More

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  • HfS announces expansion plans for 2016 across our analyst and commercial operations

    January 14, 2016 | Phil Fersht

    HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance Read More

    Comment0 ShareThis 52 Twitter 0 Facebook 0 Linkedin 0

  • Data is eating the services industry!

    January 10, 2016 | Phil Fersht

    Facilitating and empowering the core data of the enterprise is where the real value is - that is the "lock-in" of the future Read More

    Comment0 ShareThis 144 Twitter 0 Facebook 0 Linkedin 0

  • 50% of Buyers are change imposters, so avoid them if you can!

    January 06, 2016 | Phil Fersht

    You must weed out the change imposters if you don't want to go down with them Read More

    Comment5 ShareThis 77 Twitter 0 Facebook 0 Linkedin 0

  • Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint

    January 04, 2016 | Phil Fersht

    HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplace Read More

    Comment1 ShareThis 300 Twitter 0 Facebook 0 Linkedin 0

  • The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!

    January 03, 2016 | Phil Fersht

    2016 is the year that will separate the service dinosaurs from the savvy cannibalizers Read More

    Comment34 ShareThis 866 Twitter 0 Facebook 0 Linkedin 0

  • 10 issues defining the services industry in 2016

    December 31, 2015 | Phil Fersht

    The HfS analyst team demands 10 big things the services industry needs to address in 2016 Read More

    Comment5 ShareThis 546 Twitter 0 Facebook 0 Linkedin 0

  • HfS is back in Cambridge University for another no-cheese bake off of services leaders

    December 21, 2015 | Phil Fersht

    This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry" Read More

    Comment0 ShareThis 31 Twitter 0 Facebook 0 Linkedin 0

  • HCL, Cognizant, HARMAN, TCS and EPAM make the Software Engineering Winner’s Circle

    December 18, 2015 | Phil Fersht

    HfS unveils the first Software Product Engineering services Blueprint report Read More

    Comment9 ShareThis 611 Twitter 0 Facebook 0 Linkedin 0

  • More bite than bark? Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience

    December 17, 2015 | Phil Fersht

    Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience Read More

    Comment0 ShareThis 4 Twitter 0 Facebook 0 Linkedin 0

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