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  • Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

    May 06, 2016 | Phil Fersht

    The focus shifts to using consultants with real change management, process transformation, analytics and automation chops Read More

    Comment6 ShareThis 634 Twitter 0 Facebook 0 Linkedin 0

  • Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

    May 03, 2016 | Phil Fersht

    HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien Read More

    Comment0 ShareThis 265 Twitter 0 Facebook 0 Linkedin 0

  • The future of work is about capabilities you (should) already have

    May 01, 2016 | Phil Fersht

    New workforce trust is all about initiative, attitude, personality and trust Read More

    Comment6 ShareThis 323 Twitter 0 Facebook 0 Linkedin 0

  • Accenture, Genpact, IBM, EXL, TCS, Capgemini and WNS lead the first As-a-Service lens of Finance and Accounting

    April 24, 2016 | Phil Fersht

    HfS Research's Phil Fersht unveils the 2016 HfS Blueprint on Finance and Accounting As-a-Service Read More

    Comment1 ShareThis 439 Twitter 0 Facebook 0 Linkedin 0

  • Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

    April 17, 2016 | Phil Fersht

    Enterprises need to create business manager roles to energize the Digital Generation Read More

    Comment8 ShareThis 149 Twitter 0 Facebook 0 Linkedin 0

  • Let’s get lean digital with Shantanu

    April 15, 2016 | Phil Fersht

    Genpact's CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance function Read More

    Comment3 ShareThis 322 Twitter 0 Facebook 0 Linkedin 0

  • Twelve ways to survive the race to irrelevance – download your life jacket now!

    April 12, 2016 | Phil Fersht

    We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge University Read More

    Comment0 ShareThis 53 Twitter 0 Facebook 0 Linkedin 0

  • How digital is transforming finance – Exclusive insights from our latest study

    April 08, 2016 | Phil Fersht

    Join experts from HfS, Genpact, Mondel?z and KPMG as they discuss the findings from recent research that shows how digital technologies are delivering competitive advantage in the finance function Read More

    Comment0 ShareThis 41 Twitter 0 Facebook 0 Linkedin 0

  • Accenture, Cognizant, EXL, Genpact, IBM, Infosys and TCS Top the Winners Circle for BFS Analytics

    April 04, 2016 | Phil Fersht

    HfS Research's Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services Read More

    Comment0 ShareThis 178 Twitter 0 Facebook 0 Linkedin 0

  • HfS launches new unDigital magazine

    April 01, 2016 | Phil Fersht

    HfS Research today announced it has launched its most disruptive research offering so far: HfS unDigital Magazine Read More

    Comment8 ShareThis 102 Twitter 0 Facebook 0 Linkedin 0

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