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When did employees become “costs”?
Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminated Read More
Accenture, Xerox, NGA HR, Aon Hewitt and ADP make the HR Operations-as-a-Service Winner’s Circle
HfS Research's Mike Cook authors the 2016 HR Operations-as-a-Service Blueprint Read More
The back office is dead… long live OneOffice
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it Read More
Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
The focus shifts to using consultants with real change management, process transformation, analytics and automation chops Read More
Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien Read More
The future of work is about capabilities you (should) already have
New workforce trust is all about initiative, attitude, personality and trust Read More
Accenture, Genpact, IBM, EXL, TCS, Capgemini and WNS lead the first As-a-Service lens of Finance and Accounting
HfS Research's Phil Fersht unveils the 2016 HfS Blueprint on Finance and Accounting As-a-Service Read More
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation Read More
Let’s get lean digital with Shantanu
Genpact's CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance function Read More
Twelve ways to survive the race to irrelevance – download your life jacket now!
We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge University Read More
