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Whoever said the omnichannel was a myth?
At least they responded... Read More
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Who are the leading IT and BPO services firms in Asia Pacific region?
HfS reveals the leading IT and BPO services firms in Asia Read More
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Translation Service LanguageLine Accents the Teleperformance Portfolio
Translation service fits well into a comprehensive talent strategy Read More
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EXL Wants Insightful, Quantifiable Results (IQR) In BFS Analytics
The acquisition of IQR brings some interesting downstream opportunities for EXL. Read More
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Mapping the Real State of Digital
It’s time to end the hype and get real about the evolving world of digital! Read More
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Why the slogan “Fail Fast” is bullsh*t if you want to succeed with OneOffice
Don't “fail fast,” learn quickly. Read More
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How Energy firms and their Service Providers must embrace change to survive
Our Energy Operations Blueprint highlights the way Oil & Gas companies are looking at digital technologies, automation and outsourcing as avenues for change, and levers to pull to drive new efficiencies and value creation. Read More
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What Drives Engineering Service Providers Revenue: Customers Quantity or Customer Quality?
What is more important – customer quantity or customer quality? Read More
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Why is Gartner spewing such irresponsible and unsubstantiated data about “robobosses”?
Gartner's latest claim is that 3 million of us will be supervised by robots in 18 months' time. Great. Read More
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Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts
What to do about that "feeling" that even if SLAs are Green, something feels Red! Read More
Meet the Founder
