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Retail Embraces the Digital OneOffice and Optimizing the In-Store Experience (NRF report)
Retail giants and small retail innovators, moving to OneOffice is about enabling the ability to support heightened customer expectations and often strengthening business fundamentals in order to do so Read More
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Salesforce Services Blueprint 2017: Leaders demonstrate commitment, dedication, and investment
What has changed since our 2015 analysis of Salesforce Services providers? Quite a lot.. Read More
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Why the Time is Right to Evaluate Predictive Capabilities in HCM Systems
Predict all employee-related outcomes that materially impact business performance, understand why the outcome is likely, communicate why this insight matters, and determine and pursue the key actions needed Read More
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Harman, Accenture and Atos are bossing emerging IoT Services, but we need real IoT algorithms and security standards
Harman, Accenture and Atos are bossing IoT Services as the Digital OneOffice emerges Read More
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Make Sure Your Managed Security Services Provider Keeps Current With Your Changing Security Posture
A company’s security posture changes often. The change can be company-created, for example, by opening an office in a new geography or entering a business with different regulatory requirements for data protection. Read More
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VCU Health tests telehealth for shortening time to treatment for stroke patients (#telestrokecare)
At the heart of the effort is empathy – making an effort to “get inside” the experience of each person involved, understand their needs, and how to address those needs both simply and effectively. Read More
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HR Best Practice? Yeah, Right
HR practices truly are “best” when they directly support both a company’s target culture and their workforce strategies aimed at creating a great customer experience. Read More
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Why Customer Delight is Overrated
Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impact Read More
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The year of the HfS Infographic begins… in earnest
The IT Services Market Primer 2017 Read More
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Offshore has become Walmart…as Outsourcing becomes more like Amazon
No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating model Read More
