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  • Global Capability Centers (GCCs)… The direction Indian IT must take to pivot from cost to value

    August 14, 2024 | Saurabh Gupta, Phil Fersht

    While tech and BPO service providers have grappled with flagging enterprise demand and other market pressures, GCCs have thrived, with HFS estimating 2000 expected to be in full operation in 2025.  So, are these GCCs genuinely the new face of Indian IT? And can they sustain their success and lead the Indian charge in global technology services? Read More

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  • The great GenAI paradox: It can make you dumber

    August 09, 2024 | Dana Daher, Phil Fersht

    The reality of GenAI integration into the workplace reveals a paradox: while the initial productivity gains are evident, they often come with hidden costs that can offset the benefits by creating new challenges. The highest cost that must be addressed is when people become over-reliant on GenAI to develop solutions and suffer a decline in their learning capabilities. Read More

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  • Is Rabbit R1 the biggest AI let-down yet? Even Satya was fooled…

    August 01, 2024 | Phil Fersht

    Beware of AI snake oil, as some of it is very slippery indeed.  Rabbit promised us freedom from app lock-in and all we got was more lock-out Read More

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  • CrowdStrike is accountable for ITIL failure but Microsoft must manage its SaaS ecosystem more diligently

    July 23, 2024 | Joel Martin, Phil Fersht

    As the CrowdStrike outages illustrate, many IT departments are getting too complacent allowing their SaaS vendors to have full control of application management, updates, and automated delivery, especially when it comes to security updates. In addition, tech giants like Microsoft must be more diligent with their SaaS ecosystem partners. Read More

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  • GenAI or Die

    July 10, 2024 | Tony Filippone, Phil Fersht, Saurabh Gupta

    We've finally reached the point in our careers when we need to learn new and more ingenious ways of doing things. No more papering over the cracks, no more passing the problems onto someone else to fix. YOU are the problem that now needs fixing. Generative AI is your secret weapon. It tears down barriers, fuels innovation, and keeps you ahead of the curve. Adapt or perish – the choice is yours. Read More

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  • Can today’s service providers modernize manufacturers with their plethora of technology expertise?

    June 27, 2024 | Nandini Tare, Anushka Mukherjee

    HFS’ new Manufacturing Intelligent Operations Services Horizon report explores the capabilities of the leading service providers to help manufacturers achieve better visibility into their daily operations, make their supply chain more resilient, and adopt sustainability practices with evolving regulatory and compliance requirements. Read More

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  • Health systems have unprecedented options to address all that ails their business

    June 20, 2024 | Rohan Kulkarni, Mayank Madhur, Phil Fersht

    In the HFS Horizons: Healthcare Providers (HCP) Service Providers, 2024 study, we evaluated 36 service providers for their ability to address the cost (Horizon 1), experience (Horizon 2), and health outcomes (Horizon 3) for health consumers globally. Read More

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  • Businesses are in an arms race to create low-touch collaborative supply chains

    June 17, 2024 | Ashish Chaturvedi, Saurabh Gupta, Krupa Ks, Phil Fersht

    In the HFS Horizons: Supply Chain Services 2024 study, 18 supply chain services providers are analyzed and profiled. Seven of these providers are identified as leaders in Horizon 3, focusing on ecosystem collaboration. Seven are identified as innovators in Horizon 2, excelling in cross-functional alignment, and four are identified as disruptors, primarily working on function-level transformation.   Read More

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  • Cognizant’s $1.3B Belcan Bet: A high-stakes move to disrupt the IT services stalemate with hybrid engineering, IT, OT, and BT capability

    June 10, 2024 | Phil Fersht, Nandini Tare

    Cognizant's bold $1.3B acquisition of Belcan isn't just a headline grabber; it’s a game-changer in an IT services market that's hitting a plateau. Cognizant now becomes a formidable player in the engineering services industry with domain and technical expertise. The firm now needs is to cross the integration milestone seamlessly to build on this considerable momentum. Read More

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  • Ten reasons why GPT-4o will pour fuel onto the GenAI smoldering platform

    May 19, 2024 | Phil Fersht

    Having multimodal capability that brings speech, text, video, and content together into one singular neural network that we can communicate with in real-time and immerse into our day-to-day activities is the game changer we have been unwittingly waiting for... Read More

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