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The Evolution of Captive and Outsourced delivery models for business processes: what is the right option for your company?
June 26, 2008 | Phil Fersht
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What’s driving your outsourcing agenda?
June 24, 2008 | Phil Fersht
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The emergence of the Indian suppliers in HRO: the answer to HRO’s slowdown?
June 20, 2008 | Phil Fersht
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Why is it that…
June 19, 2008 | Phil Fersht
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A final word from India: moving beyond “old BPO”
June 16, 2008 | Phil Fersht
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Musings from abroad: Futuristic BPO
June 13, 2008 | Phil Fersht
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NASSCOM dispatch: “We’re now past the era of BPO” (Pramod Bhasin)
June 09, 2008 | Phil Fersht
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Musings from abroad… dispatch #3… Indian drivers
June 08, 2008 | Phil Fersht
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BPO: It’s all about taking ownership to get results
June 05, 2008 | Phil Fersht
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IBM/Bristol-Meyers: a shot in the arm for HRO
June 05, 2008 | Phil Fersht
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