Due to popular demand, we’re adding an additional category to the 2008 Horses awards for Awful Outsourcing: “The Calamity Clients”. Yes, it’s not always vendors which are responsible for outsourcing calamity – it often takes two to tango, and this is the vendor’s chance to counter-punch.
As there are several well-trodden paths towards calamitous outsourcing, we will be distributing several awards across the following non-specialist areas:
The Multisourcing-mayhem maestro
Did your client get a bit too clever and decide to multi-source to everyone under-the-sun with no idea how to manage the pandemonium? Then nominate your little multi-source maestro…
No idea what they’re doing? They think a service level is a button in the elevator? Oh dear…
The Bring-it-Back buccaneer
Client trying to bring back half the stuff they tasked you with from day-one… ended up re-hiring half the department?
Your HRO client thinks HRO stands for “Hell-Raising Outsourcing“? Their HR execs spending their entire existence trying to hang you out to dry? You’re not alone…
The Pricing-poker protagonist
Getting squeezed by some CFO who thinks contract negotiation is like procuring a Persian rug? You suspect he spent his youth pulling off the legs from spiders…one-by-one? Your margins getting a closer shave than Roger and Tiger combined? You know what to do….
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