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Are captives on the rebound?
So now Indian prisons are piloting BPO services for cost-savvy providers. Hmmm... Read More
Cloud security – a pleonasm?
Quite simply, Cloud computing represents one of the biggest opportunities and threats to IT professionals today. However, spend some with the CTOs at the likes of eBay, Amazon, Salesfore.com etc., and their eyes will light up talking about their intense development programs, where they are training young IT talent to learn how to Cloud-enable applications that can underpin many different types of business processes. Read More
Introducing two new horses
As part of or new research alliance with EquaTerra, Stan Lepeak will be contributing on a broad array of global IT and business process areas. In addition, Andy Milroy joins us to add his spin on Asia/Pacific IT and BPO dynamics. Andy currently leads Frost & Sullivan's Australia and New Zealand's ICT Practice Read More
The horses are hiring…
Due to unprecendented demand for research, (plus the fact we kinda new and trying to do some), we're actively looking to bring on some analyst talent. Read More
Horses back on the road
We'll be making the rounds over the next month, and would be pleased to meet with folks along the way Read More
No Payne, no Gain… it’s paradise as usual with IBM’s Bill Payne
Step up Bill Payne, IBM's Vice President for Global CRM and Industries Managed Business Process Services Read More
“Actionable Intelligence”: Our research alliance with EquaTerra
Horses for Sources is excited to announce a major development in our journey to be a truly distinctive analyst voice in the global services industry. Today, we are officially engaged in a research alliance with leading global business advisory firm EquaTerra to develop a new category of data-driven research, ‘Actionable Intelligence’. Read More
Preaching Process with Pramod, Part II: integrating IT and BPO and not getting blown up into small pieces…
we delve into how Genpact is striving to retain a unique identity in the industry as a pureplay BPO provider, in the face of increasing competition and the convergence of Cloud, SaaS and BPO delivery models Read More
As Healthcare payors face up to seismic change, can outsourcing provide answers?
Unlike medical product manufacturers and pharmaceutical companies’ industries, healthcare reform will absolutely transform the healthcare payor industry. Mandated medical loss ratios, state-run insurance exchanges, guaranteed coverage, and required purchase requirements will restructure the payor’s business models. The trickle-down impact on operations will be significant, shifting priorities in a manner that will eventually impact outsourcing priorities. Read More
Do you know how good or bad your processes are?
As I deconstruct the recording of our interview with Genpact's President and CEO Pramod Bhasin, one factor keeps springing out of the discussion, that makes me realize how far today's organizations have to go, before they can truly claim they are satisfied that they are maximizing their potential: Most companies can’t tell you how good or bad their business processes are. Read More
