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Offshore outsourcing killing innovation? Time to change that record, please Professors…
The provocative interview of two Harvard Business School intellectuals in CIO Magazine is making the rounds and generating some interesting discussion. It will undoubtedly stoke the already heated fires of the sensationalist anti-outsourcing crowd and provide fodder to those who say that offshore outsourcing detracts from the “client” companies’ and countries’ competitiveness. The problem is that the argument being made, that outsourcing higher-end, higher value business processes will lead to erosion of the ability to innovate is at once obvious and flawed. Read More
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HfS Live and Unfiltered, Part I – The new buyer-provider outsourcing debate series is right here!
Fed up with all the puff and fluff? Comatosed by the motherhood and apple pie? Ready to get the real deal? Well, your pain will be over on August 4th, as we bring you the ultimate unfiltered schmaltz-free one-hour debate on the future of the outsourcing industry. Read More
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Meet The Don of BPO (Part 1)
As IBM's Donniel Schulman's reputation and influence in the BPO industry has grown in recent years, we've finally persuaded the chirpy New Yorker to share some of his story since IBM entered the BPO industry via its 2002 acquisition of PwC Consulting Read More
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The undisputed facts about outsourcing, Part 7: Service-culture is the new differentiator
We asked a cross-section of buyers with significant influence over outsourcing decisions, to reveal the critical attributes they seek in a provider. At the same time, we asked providers what attributes they believe their clients deem critical. And - guess what - their are significant gaps between what clients want and what providers think they want. Read More
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The undisputed facts about outsourcing, Part 6: Europeans love money, but hate change
What's driving outsourcing decision-making across the world? HfS Research's new study on global outsourcing adoption reveals some key regional differences Read More
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Listen to Cassandra when it comes to sourcing change management
Earlier this year, HfS Research leveraged its vast network of global enterprises to solicit the opinions of buyers and providers of outsourcing attempting to understand how they view the role and importants of change management for outsourcing engagements. The web based survey was completed by 237 respondents with 96 buyers and 141 service providers. Read More
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The biggest political threat (yet) to the outsourcing industry
The Swiss, in their typically punctilious fashion, now have an "Anti-PowerPoint Party" with the self-stated goal of having the number of boring PowerPoint presentations on the planet to decrease and the average presentation to become more exciting and more interesting. Read More
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What does the Future of Work look like?
HfS Research is conducting a study to help gain a better understanding of how the future of work is impacting organizations. You can help by participating in a short survey and providing your thoughts on how the future of work is impacting your business or your client’s businesses. Read More
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Get your free Finance & Accounting BPO landscape report here. Yay!
In response to the multiple requests for some trumpet-blowing, you can download our blockbuster report absolutely FREE, right here. No forms to fill, no signing your life away to a torrent of daily spam - just plain, free, no-holds-barred research! Read More
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So… on which side of the fence sits Gideon Gartner?
So the Grandaddy of great big research, and (arguably) the founding father of today's IT industry analyst business, Gideon Gartner, picked up on our recent post "Will the industry analyst business be dead in five years?" Read More
Meet the Founder
