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Make sure your business outcomes have well-defined metrics
The 'trickle down' effect Read More
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Are you ready for Generation 6 BPO?
If you enjoyed our recent interview with Mike Salvino, you better get that Twitter following cranked up asap Read More
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What the passing of SOPA could mean for your business
Friday's excellent web-discussion involving HfS Research's Jim Slaby. Read More
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SOPA-thetic: Using an elephant gun to hunt for butterflies
If you were surprised to find Wikipedia offline yesterday, you weren’t alone: many Internet users were unaware of the widespread one-day online protest against SOPA and PIPA, two bills before the US Congress designed to fight online media piracy. Read More
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Sal’s six stages of sourcing: BPO’s Generations
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino. Read More
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Time to fine-tune your multi-vendor strategy
Time to fine-tune your multi-vendor strategy... Read More
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The Sourcing Raj Part II: “You don’t have to be Indian to be a global outsourcing provider!”
We complete our investigation into the dominance of India in the world of outsourcing, and whether or not the game's up for non-Indian providers to come back into the picture Read More
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Whoever said outsourcing was becoming a commodity?
Whoever said outsourcing was becoming a commodity? Read More
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Smackdown: Where is BPO going?
One of the highlights of 2011 was that great web-debate on the Future of BPO where 1,100 people across the globe dialed in to hear from our buy and sell families. Here were the highlights... Read More
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What if everybody looked the same? Happy 2012 everyone
Some "horses" memories as a big chubby thank you for all of your support this year Read More
