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  • HfS Market Index shows Outsourcing of IT and Business Processes to Grow by 4% in 2013

    February 22, 2013 | Phil Fersht

    Yes, you heard it here first, folks: outsourcing expenditure is mushrooming at the warp-speed clip of 4% this year to surpass $950 Billion, and expected to average a 5% clip each year through 2017 Read More

    Comment2 ShareThis 1054 Twitter 0 Facebook 0 Linkedin 0

  • HfS rated in the top right-hand-corner of analyst firms for influencing buyers and journalists

    February 19, 2013 | Phil Fersht

    HFS Research was an outstanding performer in the Analyst Value Survey. Buyers of analysts' services rate HFS Research as one of the most valuable providers, and one of a handful of firms whose influence grew most impressively in 2012 Read More

    Comment15 ShareThis 416 Twitter 0 Facebook 0 Linkedin 0

  • If outsourcing were an employee, it would be fired… Part 2

    February 18, 2013 | Phil Fersht

    So if you haven't been fired yet, here's how to avoid it happening... Read More

    Comment2 ShareThis 111 Twitter 0 Facebook 0 Linkedin 0

  • If outsourcing were an employee, it would be fired… Part 1

    February 17, 2013 | Phil Fersht

    For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that... Read More

    Comment19 ShareThis 427 Twitter 0 Facebook 0 Linkedin 0

  • Why middle management is often as influential as the C-Suite when it comes to outsourcing

    February 15, 2013 | Phil Fersht

    The official definition of insanity in sourcing: recounting how many times a service provider has said to you, "We've got to get to the C-suite to pitch innovative ideas because middle management is too risk adverse." Read More

    Comment0 ShareThis 751 Twitter 0 Facebook 0 Linkedin 0

  • Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

    February 09, 2013 | Phil Fersht

    Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations. Read More

    Comment1 ShareThis 565 Twitter 0 Facebook 0 Linkedin 0

  • Banking in 2013: Control freaks who just can’t let go face their toughest challenges yet

    February 07, 2013 | Phil Fersht

    Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders. Read More

    Comment1 ShareThis 420 Twitter 0 Facebook 0 Linkedin 0

  • Replay of the HfS/KPMG Banking & Financial Services webinar

    February 06, 2013 | Phil Fersht

    Missed last week's Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy! Read More

    Comment0 ShareThis 28 Twitter 0 Facebook 0 Linkedin 0

  • Fooled by Forbes’ fantasy fiction?

    January 30, 2013 | Phil Fersht

    One issue dominating the tech-media back channels of late is publisher Forbe’s use of its column “BrandVoice” to blatantly promote various technology products, such as Oracle and SAP, with the advertorials appearing like credible news and opinion articles. Read More

    Comment16 ShareThis 852 Twitter 0 Facebook 0 Linkedin 0

  • Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

    January 27, 2013 | Phil Fersht

    Make no bones about it: 2012 was a pretty dire year for the industry known as "outsourcing". However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach. Read More

    Comment25 ShareThis 2312 Twitter 0 Facebook 0 Linkedin 0

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