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Teleperformance, IBM/Concentrix and Convergys make the Winner’s Circle for transforming the customer experience
We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today's leading service providers in the customer experience management industry Read More
Welcome to the Lechner lectures: Why partnering strategies matter
Meet the man tasked with formulating a sourcing strategy for the IBM: Rich Lechner Read More
Forget business outcomes and innovation for now… most enterprises just want to get beyond adequate first
Our seminal State of Outsourcing Study, conducted with the support of KPMG, has revealed that today's wizening outsourcing buyer is looking at industry experience and the provision of talent that can do more than just the basics, when it comes to choosing between their providers Read More
Dr Charlie airs the BPO potential of East Africa, Part 2
The exploits of "Dr Charlie", alias the Last King of Sourcing, Charlie Aird, who completes his diaries from his recent sabbatical to East Africa Read More
Why are so many enterprise buyers becoming HfS members?
Why are so many enterprise buyers becoming HfS members? Read More
Things that irk… the 2013 edition
For those of you who think they've escaped being outed as a public irritant, it's time we put you back in your place... Here are the latest irritations plaguing our world today Read More
Frankly, Malcolm Frank… Part 2
Now to the real meat of our discussion with Cognizant's strategy lead, Malcolm Frank, where we discuss the future of the CIO's role and the IT function, the SMAC Stack and the Internet of Things Read More
Has Infy got its mojo back? Let’s ask Shibu…
We got a few minutes with Shibu, CEO of Infosys, to find out what's going on under the Infosys hood these days Read More
Frankly, Malcolm Frank… Part 1
Cognizant's Malcolm Frank talks to HfS Research's Phil Fersht about the Cognizant growth story and how the firm is trying to stay ahead of the game Read More
